Robert Barker Email & Phone Number

United States

Clearwater, Florida, United States

• Senior Global Field Services Sales Engineer for the $100 million Shyft Global Field Services division.Collaborated with Sales, Customers, Internal Service Delivery, and Vendor Partners to shape and execute exceptional.
• Engaged with Channel Partners, OEMs, VARs, Service Providers and Integrators to accelerate time to market and reduce complexity by providing end-to-end services outsourcing models, including Multi-Vendor Support.
• Established a streamlined labor pricing framework for Professional Services, leading to a decrease in the creation time of Statements of Work (SOW) from multiple days to just 24hrs elevating the overall win rate.
• Participated in customer engagements by presenting global services capabilities and tailoring services solutions to drive customer success, sales, and enhance the customer experience.
• Formulated and executed the services sales strategy in partnership with Sales to exceed revenue objectives.
• Recognized as a strong subject matter expert with in-depth knowledge of global field, managed and professional service capabilities, limitations by region, and competitive landscape.

Round Rock, Texas, United States

• Collaborated with Sales Makers, Engineering, Marketing, Customers, Partners, Warranty Support, and external third-party vendors to execute and develop effective Service and Support programs and strategies for Dell's.
• Assisted A10 Networks, Cohesity, Emerson, GE Medical, Google, John Deer, Liqid, Pure Storage, Tracewell Systems and many other customers entering the hardware market, providing pre-sale expertise in planning and.
• Engineered Liquid Immersion Cooling custom services, successfully driving additional services revenue globally.
• Provided consultation on the global serviceability of Velocloud’s SD-WAN products within the Dell Technologies M&A team.
• Conducted executive briefing center presentations, providing consultative expertise to C-level attendees on global services go-to-market strategy.
• Directly influenced +36% Y/Y increase in services revenue by consulting in pre-sales / post-sales customer engagements, identifying gaps, and positioning value-added services to solve problems.

Round Rock, Texas, United States

• Manage Custom Factory Integration Projects to provide custom hardware and software configurations for major government and education accounts in the North Eastern, North Central, and Midwestern States. Over 150 major.
• Facilitate the work of cross-departmental Global Development Teams to establish project-planning procedures and analytical, documentation, and implementation standards.
• Guide the creation and implementation for each project of as many as 30 hardware configurations and software images, including custom BIOS configurations; coordinate the development of system build plans that include.

Round Rock, Texas, United States

• Supported analysis and resolution of complex problems with enterprise server products and services used by F500 organizations.
• Guided multifunctional teams to analyze and document customer issues and develop solutions.
• Developed innovative problem-solving strategies that often resulted in policy changes companywide.