Robert Andrade Email & Phone Number

St Petersburg, Florida, United States

• Maintain, create and update multiple SharePoint sites & Calendars for FWRI• Create Purchase Orders (PO’s) and contracts with approved vendors.• Prepared and issued purchase orders accurately and efficiently, ensuring a 100% on-time delivery rate and minimizing production delays• Maintained accurate records of all procurement activities, ensuring compliance with audit requirements and improving overall data integrity• Assist in planning, programming, scheduling, and report creation with the CMMS program (Computer Maintenance, Management System) for Non-Asset PMs (Inspections) & Asset Management• Proactively complete assigned non-asset PMs (safety walks and inspections following safety guidelines of OSHA, NEPA, FWRI).

Pinellas Park, Florida, United States

• Completed and filed returns with tax departments at local, state, and federal levels.• Prepared tax returns, extensions, tax planning calculations and mite-ups for all types of organizations and entities, including individuals.• Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.• Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.• Saved client thousands of dollars by uncovering eligibility for tax credits.• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.• Offered clients recommendations to reduce tax liabilities.• Provided information about available products and services to clients, resulting in increased business opportunities.• Maintained complete records of client tax returns and supporting documentation in secured areas.

St Petersburg, Florida, United States

• Support customers through troubleshooting, support inquiries across a broad spectrum of products and supporting triage on behalf of customer.• Provide support across multiple channels including web requests, phone, follow-up service tickets,• Assist in Developing detailed knowledge about specific product lines and features, to be used as a knowledge center for the organization. • Assisted clients with general support for hardware, peripherals, network connections, and external software.• Troubleshooting of VMware devices and Server connections• Automated backup tools to schedule and manage data backup processes. • Close teamwork and interaction with Field Service Engineers, Operations, Sales, and Service Supply Chain organizations.• Document technical customer issues into notes and provide document actions and resolutions that are consumable by other users.

Tampa, Florida, United States

• Currently supporting a major MSP with over 20k Endpoints.• Provided dial in support for 900+ clients to troubleshoot hardware and software problems.• Administered user's rights, memberships, and access in MS Active Directory & Azure Active directory.• Contributed to call center team productivity and customer satisfaction by serving as an escalation point for technical issues other help desk technicians were resolving for their callers.• Troubleshooting of VMware devices.• Installed operating systems, software, antivirus and patches, and peripherals for users to ensure optimal performance.• Troubleshooting Outlook & Exchange issues.• Troubleshooting and maintaining VPN connectivity for users.• Created help desk documentation with step-by-step instructions on problem solving techniques.

Chantilly, Virginia, United States

• Supported the Application Systems team for designing custom applications for government Aerospace research and testing.• Major projects supported are the Integrated Program Baseline (IPB) within IBM Rational Tools Suite; Model based Systems Engineering support (MBSE), and Configuration Management Enterprise tool (SCCM)• Experience with Cloud architecture and (AWS)Amazon Web Service• Manage Microsoft Server 2012 and installing IBM programs• Administer & Manage Group Policy • Assisted with Testing automation frameworks to increase productivity.• Deploy all security updates via group policies.• Reports and queries directly supporting the IPB; attending applicable meetings.• Attend the Monthly system Engineering Technical work groups; weekly Government meetings; ITIL interaction; Manage customer service desk; Account Management.• Cross trained with infrastructure team and set up firewalls• Set up Active Directory roles and permissions• Work with software application/configuration and COTS integration.• Support capability transition and integration of legacy application to COTS Platform. • Responsible for the configuration of the COTS application, to support tools transition and integration efforts supporting the contractors’ and customers’ needs.• Remotely handle customer and end user needs and provide instruction (step by step) for resolutions.• Responsibilities include: Asses user requirements; design and configure user interfaces; perform integration testing as required; modify and verify configuration changes based on customer needs.• Server management and installing applications on servers.• Evaluating and testing COTS software functionality• Agile Terminology, theories, and best practices.• Interaction with DOD and Intelligence Community (IC) regulations, directives, and policies. • Participate in the installation and testing, operational and control, and compliance with security safeguards for all COMSEC equipment.

Chantilly, Virginia, United States

• Respond to trouble tickets or direct request form the end user-frequently occurs at the user's desktop• Catalog and track all requests directed to the Help Desk in conjunction with customer headquarters• Install, configure, test, and maintain all workstation hardware, software and all peripheral IT devices• Manage the assignment and disposition of Help Desk requests to the proper support group• Deployed MacAfee on desktops to install anti-virus software• Catalog and track all requests directed to the help Desk • Manage and assign Help Desk requests to the proper groups • Install Applications from Microsoft 2012 Server to Desktop and Vendor Applications such as Oracle, ArcGis, HSIP • Support disaster recovery and COOP. Set VTC for daily briefs and other schedule meetings • Prepare workstations for Classroom Training• Work with Cisco routers and switches to escalate network issues and participate cross training • Manage all data communications and telecommunications• Manage, maintain, and coordinate technical support of the audio-visual equipment including Video teleconference (VTC), streaming video, television, projector, and other.• Participate in the installation and testing, operational and control, and compliance with security safeguards for all COMSEC equipment