Robert Arp Email & Phone Number

Norcross, Georgia

Alpharetta, Georgia

Greater Atlanta Area

I Provide customers with IT hardware, software, network, and security services including:• Network data closet planning/design, installation/setup and troubleshooting (wired and wireless), remote access. Planning for future capacity needs.• Network security services: Intrusion detection and Intrusion prevention (IDS/IPS), VPN services, security evaluations and basic penetration testing.• Installation of LAN and Wireless LAN including Cisco managed switches, routers, and access points, wireless repeaters, Cisco ASA and Checkpoint firewalls.• Configuration of remote access to data center via RDP and VPN technologies.• Software assistance with OS, MS Office, multiple specialized applications, malware removal, data backup planning and implementation, end user training.• Hardware assistance with troubleshooting, repair, upgrade planning, migration and installation of desktops, laptops, and servers.• Access control (physical and data) with NFC HID cards and two factor authentication. U2F / FIDO keys, RSA tokens.• Managing workstation, server and network appliance OS and configuration imaging for disaster recovery and new device roll-out.• Data recovery services on multiple media.

Atlanta, Georgia

I provided enterprise level IT security services including interpreting and implementing client change requests on managed security device platforms, primarily IDS/IPS and WAF (Intrusion Detection/Intrusion Prevention Systems) (Web Application Firewalls).I managed software upgrades and patches on Cisco, Sourcefire, Tipping Point, FireEye, F5, Carbon Black, and Imperva devices.I implemented Snort (and similar) rule tuning including whitelisting, blacklisting, rule and policy edits on IDS/IPS and WAF systems.I was a client site incident contact point, providing log data and packet collection, incident analysis, and working as contact point between engineering team and client for solution delivery.I also provided mentoring to newer employees and provided some one-on-one training related to technologies and platforms supported by SecureWorks and specific internal processes and procedures.

Greater Atlanta Area

I provide professional IT services, on demand, to individuals and small business customers.Some services I can provide for you:- Network design, setup and troubleshooting (wired and wireless).- Web hosting assistance and cloud based applications, remote access/ VPN, virtualization.- Software assistance with Operating Systems (Windows, Linux), applications, virus and spyware removal, data backup - planning, implementation and user training.- Hardware assistance with component level computer repair, data recovery on damaged hard drives and other media. System upgrade planning, migration and installation.

Job Duties:• Provide Level 2 technical support for over 60 cardiac monitoring, networking, and server products, including patient worn and bedside monitors, telemetry devices, defibrillators, database servers, Citrix based application servers, HL7 interfaces, HP and Cisco network switches and routers.• Escalation point within Level 2 team for patient monitoring server and network systems.• Creation and updating of internal Knowledge Base documentation.• Routine administration and maintenance of in-house lab network equipment, database servers and clients used to simulate and resolve customer issues.Special Projects and Accomplishments:• Project to improve customer satisfaction and address quality and consistency ofLevel 2 support. Liaise with Level 1 and Level 2 management and agents to implement improvements in call routing and training including follow up and reassessment. I also assisted the clinical team with implementing a similar project.• Started CCNA study group, developing training and lab activities that led to team members becoming CCNA certified. Assisted with determining future training required to meet competencies for new products. Provided remote network training to field engineers.• Assisted with company move to new location. Activities included equipment installation, assistance designing and setting up the network and associated monitoring equipment.• Partnered with hospital IT and medical staff to pilot several first-of-kind product implementations and new troubleshooting tools.• Mentoring and readiness assessment of newly hired Level 2 technicians.

In-store and on-site support for home and small business customers.Networking services, data recovery and back-up, general server and PC support.

Ccna, Network Engineering, 4.0

Partnership with Gwinnett Technical College, by department head approval only.

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

Activities and Societies: Cisco Academy (4.0 GPA for Cisco Networking Academy)

Computer And Information Sciences

Electrical And Electronics Engineering