Robert Arp Email & Phone Number

Norcross, Georgia

Alpharetta, Georgia

Greater Atlanta Area

• I Provide customers with IT hardware, software, network, and security services including:
• Network data closet planning/design, installation/setup and troubleshooting (wired and wireless), remote access. Planning for future capacity needs.
• Network security services: Intrusion detection and Intrusion prevention (IDS/IPS), VPN services, security evaluations and basic penetration testing.
• Installation of LAN and Wireless LAN including Cisco managed switches, routers, and access points, wireless repeaters, Cisco ASA and Checkpoint firewalls.
• Configuration of remote access to data center via RDP and VPN technologies.
• Software assistance with OS, MS Office, multiple specialized applications, malware removal, data backup planning and implementation, end user training.

Atlanta, Georgia

I provided enterprise level IT security services including interpreting and implementing client change requests on managed security device platforms, primarily IDS/IPS and WAF (Intrusion Detection/Intrusion Prevention Systems) (Web Application Firewalls).I managed software upgrades and patches on Cisco, Sourcefire, Tipping Point, FireEye, F5, Carbon Black.

Greater Atlanta Area

I provide professional IT services, on demand, to individuals and small business customers.Some services I can provide for you:- Network design, setup and troubleshooting (wired and wireless).- Web hosting assistance and cloud based applications, remote access/ VPN, virtualization.- Software assistance with Operating Systems (Windows, Linux), applications.

• Job Duties:
• Provide Level 2 technical support for over 60 cardiac monitoring, networking, and server products, including patient worn and bedside monitors, telemetry devices, defibrillators, database servers, Citrix based.
• Escalation point within Level 2 team for patient monitoring server and network systems.
• Creation and updating of internal Knowledge Base documentation.
• Routine administration and maintenance of in-house lab network equipment, database servers and clients used to simulate and resolve customer issues.Special Projects and Accomplishments:
• Project to improve customer satisfaction and address quality and consistency ofLevel 2 support. Liaise with Level 1 and Level 2 management and agents to implement improvements in call routing and training including.

In-store and on-site support for home and small business customers.Networking services, data recovery and back-up, general server and PC support.

Ccna, Network Engineering, 4.0

Partnership with Gwinnett Technical College, by department head approval only.

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

Activities and Societies: Cisco Academy (4.0 GPA for Cisco Networking Academy)

Computer And Information Sciences

Electrical And Electronics Engineering