Robert Atkinson Email & Phone Number

York, Pennsylvania, United States

Initially brought in as a consultant then went to full-time employee with company. Responsible for programming support for all in-house written Iseries applications for the business, interacted with all business departments, provided Iseries software and hardware troubleshooting assistance for any Iseries related issue via a ticket system, communicated with third party Iseries software vendors, involved with setup and implementation and on-going interfacing with company Big Commerce… Show more Initially brought in as a consultant then went to full-time employee with company. Responsible for programming support for all in-house written Iseries applications for the business, interacted with all business departments, provided Iseries software and hardware troubleshooting assistance for any Iseries related issue via a ticket system, communicated with third party Iseries software vendors, involved with setup and implementation and on-going interfacing with company Big Commerce website, provided any Iseries operational support (printer configs, backup processing, manage digital certificates for web site) Show less

Lancaster, Pennsylvania, United States

Support the “WM” – warehouse management application system and “OMS” – order management application system that reside on the Iseries. Provide analysis, programming, Q/A testing and troubleshooting support for these systems while adhering to PCI compliancy. Provide Iseries operational support as needed. Provide 24/7 technical / operational support for the Iseries on a rotational basis with other members of the application development staff.

Wyomissing, Pennsylvania, United States

Provide technical support for the BPCS help ticket system for Pinnacle Foods Corporation. Involves answering questions about BPCS software processes and functionality, debugging existing BPCS software issues and provide programming solutions to fix those issues, and making enhancements to the software as needed through newly coded processes and functionality. Tickets are assigned to me and followed through by me from initial troubleshooting, coding, unit testing, user testing… Show more Provide technical support for the BPCS help ticket system for Pinnacle Foods Corporation. Involves answering questions about BPCS software processes and functionality, debugging existing BPCS software issues and provide programming solutions to fix those issues, and making enhancements to the software as needed through newly coded processes and functionality. Tickets are assigned to me and followed through by me from initial troubleshooting, coding, unit testing, user testing, implementation of changes (through change control process), to closing ticket.Also contribute to major programming projects outside of the help ticket system that will enhance or interface to the BPCS system due to business needs. Some of the major ones I have been involved in include: enhancing the Purchase Price Variance Report taking it from days to assemble and create to an hour or so, created FTP production reporting and inventory interfaces between BPCS system at Corporate and a remote WMS system allowing for automated processing between Corporate and a newly opened plant, revamp of existing qa hold web interface processes to add more functionality and stream line processing. Show less

Easton, Pennsylvania, United States

Primarily responsible for maintaining, enhancing, and troubleshooting the APLUS distribution software package. Involved in all areas of the APLUS package from order entry through invoicing, warehousing, pricing, inventory. Also responsible for the integration of APLUS with the JENNIFER-VOICE system. Designed, created and am responsible for a customer… Show more Primarily responsible for maintaining, enhancing, and troubleshooting the APLUS distribution software package. Involved in all areas of the APLUS package from order entry through invoicing, warehousing, pricing, inventory. Also responsible for the integration of APLUS with the JENNIFER-VOICE system. Designed, created and am responsible for a customer and item hierarchy / attributes system for the Iseries, which interfaces with SQL SERVER 2008 platform into the BIRST Business Intelligence package. In addition to performing my primary responsibilities above, I also participated in an on-call rotation for off hours support for anything Iseries related. Show less

Reading Pa.

Primarily responsible for the fuel POS and fuel reconciliation applications residing on multiple Iseries systems. Worked with end users and remote locations in troubleshooting issues and performing application enhancements/fixes as needed by the business. In addition to performing my primary responsibilities above, other accomplishments include: wrote and implemented a web based “Vehicle Maintenance Report” for our ServiceNet application, wrote and implemented a FTP data upload process to feed… Show more Primarily responsible for the fuel POS and fuel reconciliation applications residing on multiple Iseries systems. Worked with end users and remote locations in troubleshooting issues and performing application enhancements/fixes as needed by the business. In addition to performing my primary responsibilities above, other accomplishments include: wrote and implemented a web based “Vehicle Maintenance Report” for our ServiceNet application, wrote and implemented a FTP data upload process to feed vehicle data from a major customer account into our ServiceNet application, wrote and implemented the Iseries side of a web stop billing process for our billing application, Major developer on the Iseries side for our billing efficiency initiative within our billing application to streamline billable mileage entry and error correction from web and other sources for leased units. Promoted from Programmer Analyst to Sr. Programmer Analyst after 2 years with company. Show less

Associate Of Science (As), Business Administration And Management, General

Certificate Computer Programming Specialist, Computer Programming