Robert Bailey Email & Phone Number

Melbourne, Victoria, Australia

To ensure that clients derive maximum value from our company's software solutions and services, while also fostering trust, loyalty, and long-term partnerships.Responsibilities,Understanding Client Needs: Working closely with clients to understand their business objectives, challenges, and how your software services can address their specific needs.Client Engagement: Building strong relationships with key stakeholders within client organizations, such as executives… Show more To ensure that clients derive maximum value from our company's software solutions and services, while also fostering trust, loyalty, and long-term partnerships.Responsibilities,Understanding Client Needs: Working closely with clients to understand their business objectives, challenges, and how your software services can address their specific needs.Client Engagement: Building strong relationships with key stakeholders within client organizations, such as executives, project managers, and IT teams.Project Oversight: Ensuring smooth implementation and delivery of software services to clients. This involves coordinating with internal teams (like developers, testers, and project managers) to meet client expectations.Customer Support: Acting as a primary point of contact for clients, addressing inquiries, resolving issues, and providing timely support to ensure client satisfaction.Account Growth and Expansion: Identifying opportunities for upselling or cross-selling additional software services based on client needs and usage patterns.Contract Management: Managing contract negotiations, renewals, and amendments, ensuring terms are favorable and aligned with both client and company objectives.Feedback and Improvement: Gathering client feedback on software services, analyzing trends, and collaborating with product development teams to enhance offerings based on client input.Strategic Planning: Developing and executing strategic account plans to foster long-term relationships, drive customer success, and maximize client retention.Reporting and Analysis: Monitoring key performance indicators (KPIs), preparing reports, and presenting insights to internal stakeholders to inform decision-making and account management strategies.Industry Knowledge: Staying informed about industry trends, competitors, and emerging technologies to better understand client needs and market dynamics. Show less

Australia

I was responsible for the East Coast of Australia. Playing a crucial role in ensuring that clients derive maximum value from their technology investments while also contributing to the growth and success of the company.My responsibilities included,Building and maintaining strong relationships with key clients. Understanding their needs, addressing concerns, and ensuring overall client satisfaction.Project Management: Overseeing the implementation of technology solutions… Show more I was responsible for the East Coast of Australia. Playing a crucial role in ensuring that clients derive maximum value from their technology investments while also contributing to the growth and success of the company.My responsibilities included,Building and maintaining strong relationships with key clients. Understanding their needs, addressing concerns, and ensuring overall client satisfaction.Project Management: Overseeing the implementation of technology solutions for clients, ensuring projects are delivered on time and within budget.Technical Support: Providing technical guidance and support to clients, especially during implementation and troubleshooting phases.Sales and Upselling: Identifying opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and usage patterns.Account Planning: Developing strategic account plans to foster long-term relationships and achieve mutual goals with clients.Product Knowledge: Staying up-to-date with your company's technology offerings and being able to effectively communicate their value to clients.Contract Negotiation: Negotiating contracts, terms, and pricing with clients, ensuring agreements are mutually beneficial.Reporting and Analytics: Monitoring and analyzing client usage data, preparing reports, and using insights to inform account management strategies. Show less

Melbourne, Victoria, Australia

Easy & professional powerful cloud-based digital signage - SAAS solution.A skilled Key Account Manager who oversees the relationship’s of the company with its most important clients. Responsible for obtaining and maintaining long term key customers by managing their requirements.Build strong relationships with strategic customers and identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.Responsibilities:Develop trust… Show more Easy & professional powerful cloud-based digital signage - SAAS solution.A skilled Key Account Manager who oversees the relationship’s of the company with its most important clients. Responsible for obtaining and maintaining long term key customers by managing their requirements.Build strong relationships with strategic customers and identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.Responsibilities:Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Ensure the correct products and services are delivered to customers in a timely manner.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Play an integral part in generating new sales that will turn into long-lasting relationships.Prepare regular reports of progress and forecasts to internal and external. Show less

Melbourne, Australia

Connect with key business executives and stakeholders and preparing sales reports. Answer client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. Required occasional travel. ResponsibilitiesPresent new product lines increasing turnover per accountSelf-motivated and able to thrive in a… Show more Connect with key business executives and stakeholders and preparing sales reports. Answer client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. Required occasional travel. ResponsibilitiesPresent new product lines increasing turnover per accountSelf-motivated and able to thrive in a results-driven environmentBe the primary point of contact and build long-term relationships with customersCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisAbility to build rapport with new and existing national category managersDeveloped and executed dynamic trade and shopper marketing promotionsResponsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.Negotiations - customer service - Business strategy and sales management were vital in the success of this position.http://0123putlocker.com/watch/vXB8aoPG-game-of-thrones-season-8/episode-2.html Show less

Melbourne, Victoria, Australia

Stomp Impressions supplies national retailers with a large range of men’s gifting products - including apparel - wall art and promotional items. Over a seven year period l grew the business from 1-500 stores nationally.Main responsibilities,Identify new areas of commercial growth for the existing products and make recommendations for future product developmentWork closely with our network of distributors to maintain sales targets in their geographies and ensure closure of… Show more Stomp Impressions supplies national retailers with a large range of men’s gifting products - including apparel - wall art and promotional items. Over a seven year period l grew the business from 1-500 stores nationally.Main responsibilities,Identify new areas of commercial growth for the existing products and make recommendations for future product developmentWork closely with our network of distributors to maintain sales targets in their geographies and ensure closure of sales opportunitiesDevelop and coach team members into effective business leadersWork closely with the product and technical teams (field and in-house) to address customer inquiries and product evaluationsDevise solutions set across teams (primarily Supply Chain, Warehousing, Finance and Marketing Communications) for effective customer serviceAnalyze the key metrics surrounding progression of sales opportunities and be prepared to make recommendations to optimize the sales cycle and product positioning. Show less

Diploma Of Business, Business Administration And Management, General, 90%

Diploma Of Management, Business, Management, Marketing, And Related Support Services, 90% Average Across 10 Subjects

Activities and Societies: Brighton Yacht Club Melbourne Tennis Center Hampton Cross Country Bike Club