Robert Baker Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Austin, Texas Metropolitan Area

Austin, Tx, United States

-Be the internal Subject Matter Expert on a multitude of partner and product solutions for BigCommerce merchants.-Responsible for driving a material increase in adoption of solutions across our merchant base, via outbound consultative selling. -Advise and consult with merchants on best practices, products, and services to help them improve time to first sale, search optimization, conversion, site speed, fraud management, business operations and other key impact areas. -Be up to date with current ecommerce trends, tips and solutions in order to be a trusted advisor to our client base, including becoming certified/accredited in applicable areas (example, site speed)-Use consultative selling techniques to provide value to our merchants while recommending the appropriate solutions to take their business to the next level.-Drive revenue for identified products, services and solutions and improve retention rates through outbound cross-sell sales activities to merchants and strategic partners.-Actively manage the sales process (positioning, presenting, demoing, and closing).-Work closely with the BigCommerce Partner Ecosystem and BigCommerce Partner Management, Marketing and Enablement, and Sales Engineering teams to identify and execute campaigns that drive awareness and adoption of product solutions (payments, apps, shipping, etc.) that help our merchants grow their online business. -Draw upon experience to assess complex business structures and challenges, obtain information that is critical to the sale, and select an appropriate course of action and/or solution to get the job done. -Meet the expectations and requirements of internal and external customers by completing detailed needs analyses, effectively coordinating resources for implementation, educating partners and merchants, acting with customers in mind, and establishing effective relationships through trust and respect.

Austin, Texas Area

• Help clients launch and maintain their e-Commerce stores on our platform while also giving them tips and tricks to help with growing their store• Give advice on expanding and growing SEO with their store• Part of Six-Sigma pilot onboarding program to help build client rapport • Provide outstanding, rapid-response email, chat, and phone-based technical support to our clients• Monitor and assist clients on our online forum and other online communication tools• Communicate with team leads to help improve product functionality, resolve issues, and improve client satisfaction• Discover potential opportunities from client contact and work with sales team to meet their needs for additional products or services• Quickly learn new forms of HTML, CSS, and API information to resolve and answer potential new clients • Proficient in CRM software Salesforce• Knowledgeable in using phone systems such as I3, Five9, and Avaya

Austin, Texas Area

• Walk customers through resetting, changing, or setting up cable boxes, with both cable and phone modems. • Assist customers with over the phone troubleshooting, reviewing and fixing accounts with both technical or billing errors• Help with finding the needs of a customer and upselling them to fit their needs.• Updated and maintained customer records and databases • Document problems thoroughly and accurately and relay to support for software, hardware and/or configuration changes• Receive high volume of phone calls and responded to inquiries in a manner which meets high quality, productivity, and performance standards• Perform basic installations, disconnects, reconnects, service upgrades, downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units while also assisting other technicians in the field• Develop and strengthen working relationships with other departments• Educate customers on proper use of services and equipment, including channel lineups, and how to access online help

High School Diploma, Computer Science, 3.3 Gpa

Activities and Societies: Baseball Football Golf

Bachelor Of Business Administration - Bba, Business/Commerce, General