Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customersResponding to inbound customer and partner digital inquiries, using methods and verbiage defined by managementAnswer Operator calls (internal/External)Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customerEnsuring that customer requests for reservations and other services are met and confirmed within the guidelines established by managementSensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be metPresenting, a positive view of the company and its properties when interacting with customers and fellow employees at all timesEscalating difficult and complex situations to Team Leaders as they ariseWork with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicatedProvide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offeringsWorks diligently to support company culture and team philosophy throughout the property.Comply with all departmental and company policies including company business ethics guidelines.Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential informationBe willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions

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Schedule interviews - work directly with candidates and hiring managersProvide follow-up correspondence to candidates on recruitment statusUpdate candidate records and job postings in an applicant tracking systemFacilitate new hire onboarding paperwork and orientationProcess new hire paperwork.Collect/process Form I-9 in-person or virtuallyPotential to conduct candidate phone screensProcess candidate expense reportsUtilize HR systems such as Sales Force, Hatch and ADP for data entry and reporting

Performing tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. • Investigates and corrects errors in client accounts.• Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.• Responsible for the quality and completion of own work.

• Handle alarm emergencies for residential and commercial clients• Receive and process inbound calls from customers and authority agencies• Provide exceptional customer service and support to our clients• Maintain full knowledge of new policies and training materials• Successfully complete all required training courses, classes, and specialties

Ran daily test expirmentsCommunicated to the engineering department about equipment maintenance and updatesDocumented the daily activities and equipment problems or deficiencies• Conducted experiments at the request of Engineering for Graphene production• Organized and maintained database for recording daily experiments• Cleaned all instruments and disposed of hazardous materials• Responsible for production and maintenance of CVD Furnaces

Unload trailers of freight efficiently and safely. While maintaining a clean work environment. Working with others to meet deadlines.

Responsible for the maintenance and performance of highly complex semiconductor equipment. Responsible for recording daily activities performed, also communicating to engineering. Evaluated diagnosed Novellus C1 and C2 equipment• Communicated to the engineering department about equipment maintenance and updates• Documented the daily activities equipment problems or deficiencies• Responsible for the maintenance and performance of highly complex semiconductor equipment• Diagnosed and repaired to the component level on complex semiconductor tools unassisted