• Oversee all Trade Book merchandising and sales floor activities, such as curation, developing promotionalthemes, marketing with social media, and adapting layout for improved adjacencies• Oversee all receiving, returns , special and bulk order processing• Coordinate and plan all in store and off site author events• Train, supervise , and motivate Booksellers, and delegate tasks, such as receiving, shelving, off site event sales, zone maintenance, and cleaning• Maintain and generate new relationships with university departments via book orders, event planning, and regular correspondence• Manage all Health Affairs apparel , equipment, and embroidery services• Maintain a knowledgeable presence throughout all store departments to provide outstanding customer service and support , direct, and guide Booksellers• Provide support for operation al tasks, such as opening and closing the store, promptly responding to walkie calls for help, and efficiently utilizing staff to complete any departments’ projects• Assist with interviewing and hiring Booksellers• Managed transitions to Bookmaster and SIM-CORE inventory management systems• Led regular meetings with regional Trade Book managers to share promotional ideas, discuss operationaldifficulties, and relay updates to and from the home office’s Trade Book department

• Oversaw all receiving , invoicing, returns processing , and credit reconciliation• Purchased all scholarly and university press front list titles• Supervised 3 part time employees per semester