With over 12 years of experience in IT service delivery and operations, I am an Enterprise Infrastructure Architect at Dana Incorporated, a global leader in vehicle propulsion and energy management solutions. My core competencies include incident management, ITIL process, and service improvement plans, which I use to ensure application excellence and compliance for the user community and the business. I work with various IT teams and sourcing partners to optimize application availability, performance, reliability, and data integrity, and to implement and utilize a continuous improvement program. I also oversee new application transitions and support the IT compliance team to understand and validate regulatory requirements. As part of Dana's mission to drive innovation and sustainability, I am passionate about leveraging technology to create value and efficiency for our customers and stakeholders. I am always eager to learn new skills and collaborate with diverse and talented people to achieve our shared goals.