Robert Bourke Email & Phone Number

Limerick, County Limerick, Ireland

I am currently a sales supervisor at the Tommy Hilfiger Store in the Crescent Shopping Centre. My duties include: - Managing a team to maintain excellent display and sales standards.- Opening and Closing the store.- Counting tills and managing profits which return to our parent company.- Creating a positive work environment and company culture through collaboration and communication.

Limerick, County Limerick, Ireland

I worked as a Sales Associate at Tommy Hilfiger in the Crescent Shopping CentreThis role involved:- Assisting customers with their purchases. - Maintaining and managing stock.- Ensuring the workplace is clean and safe for both employees and customers. - Ensuring high standards of customer service and standards for all our clients and ensuring customer satisfaction.

Limerick, County Limerick, Ireland

- Reported safety incidents to TFL as part of Ubers licensing agreements.- Worked as a team to identify reportable cases - Collaboration across multiple teams to identify process improvements so that cases were dealt with and reported correctly.- Involved in projects to promote Uber's Values and Culture, Social Engagement, and Learning and Development.

Limerick, County Limerick, Ireland

- Handled Safety Interactions.- Worked on critical safety incidents reported by riders and driver-partners – owned resolution of any safety ticket, conducted detailed investigations, used various support platforms (email, phone, etc.) to develop case details, analyzed evidence, and took actions according to the process.- Handled a high volume, live queue of sensitive incidents and accidents that were urgent and critical in nature.- Prioritized cases according to SLA requirements and safety taxonomy.- Handled critical Safety issues that were raised through Social Media or any other channels.- Demonstrated excellent interpersonal skills and ability to establish trust.- Maintained a strong understanding and knowledge of the LOB, staying updated with changes, roll-outs, and ongoing initiatives.- Was a Subject Matter Expert (SME) and assisted other agents with their cases.- Involved in process improvements and training and development for new employees both in Ireland and abroad.

Limerick, County Limerick, Ireland

- Collecting data from football games in a live and fast-paced environment - Ensuring accurate data collection of data to be used by multinational media and betting companies. - Working in a collaborative environment to ensure multi-perspective approaches to the data collection. - Assisting in training of new members.

Santa Susanna, Catalonia, Spain

For my work placement as part of my degree, I chose to work as an English Langauge Instructor for an English Language Activity Camp in Spain. I was tasked with organising and running various English lessons with the children and improving their oral and written skills. Furthermore, we were tasked with running various physical activities with the kids such as orienteering, horse riding, kayaking, and high ropes. During working hours, I would be responsible for between 6-12 students and would need to work in a team to co-ordinate all the various groups of children doing all these various lessons and activities. This placement made me more aware of my love of working with young people and education as a whole. It also allowed me to experience working in a different country and a different culture.

Msc Work And Organisational Behaviour, Honours

I am currently undertaking my master's at the University of Limerick. I am studying Work and Organisational Behaviour and will be.

Bachelor Of Arts - Ba, Psychology & Sociology, 2:1.

Activities and Societies: UL Drama Society - I was a member of UL Drama Society throughout my time at University. I took part in various.

Leaving Certificate

Activities and Societies: Basketball: I represented my school at under-age level up until U16 where we also won All-Ireland tournaments.