~Established positive, long-term, consultative relationships with key stakeholders at health plan organizations and associations ~Partnered with Availity and health plan key stakeholders to determine targeted initiatives along with associated success metrics ~Developed and executed on “go-to-market” plans to drive provider engagement of Availity products and services based on the Availity product roadmap ~Consulted with and influenced provider workflow changes based on utilizing Availity’s products and services for maximum efficiency and administrative savings ~Conducted training needs assessments and analyzed various data to identify training needs and training ROI ~Created and customized presentations and training materials for external training ~Provided virtual consultation and training services to key providers, as identified, utilizing data analysis to drive provider engagement for new migrations and product launches and targeted initiatives ~Provided analytics and reporting on established KPIs for new migrations and product launches and targeted initiatives ~Educated health plans on best practices and selected the appropriate learning solution based on training needs analysis ~Provided virtual train-the-trainer and other training services to health plan staff on Availity’s products and services ~Conducted large group training at virtual seminars in collaboration with health plans and other external entities, as identified ~Provided market feedback to internal project teams for potential product enhancements ~Facilitated user group sessions, as needed ~Assisted in developing user guides, job aids, and performance support documents, as needed ~Maintained a working knowledge of industry trends and issues ~Built and maintained strong internal relationships to meet targeted goals and KPIs ~Ensured alignment of Availity and business partner goals

~Performed bookkeeping duties: managing payroll & preparing payroll tax filing using Quickbooks & ADP Run Online service~Fulfilled various administrative duties including publishing church bulletins, teaching publications, and flyers~Managed the church website as the website administrator~Maintained the church’s supply inventory resulting in a 25% reduction in supply costs~Input parishioner giving totals into the SeekerWorks database and printed annual individual giving statements for tax purposes~Coordinated the United Way Real$ense Prosperity Campaign Tax Preparation at the church~Organized the disbursement of weekly food donations with other churches~Facilitated weekly Bible study~Counseled individuals and couples~Prayed for and with people

Pursued and obtained a Masters degree

~Managed a virtual team of Sr Analyst–Sys/Data Security associates in the adding/modifying/deleting of systems access, conducting internal systems audits, troubleshooting access problems, and supporting project initiatives for the Deposits Contact Center organization. The team acted as the risk management liaisons between the lines of business and the information security organization. Conducted regularly scheduled performance review meetings as well as managed team performance including associate development, compensation decisions, and talent planning.~Built and maintained relationships between lines of business, information security, and application owners. ~Managed, tracked, and reported out on associate escalated issues; partnered with appropriate area to identify root cause, solution and close out.~Created new hire and new systems training manuals~Trained new and existing team members on new systems~Planned and facilitated team meetings~Facilitated Process Excellence project meetings which increased team production: increased % monthly closed tickets processed within SLA from 93.32% in the 1st Quarter 2006 to 98.17% in the 2nd Quarter 2007; and increased tickets per hour efficiency from 9.9 in the 1st Quarter 2006 to 15 in the 2nd Quarter 2007.~Led DFSS project aimed at providing functional associate systems access by classroom start day and balancing live production call routing; this project incorporated automation into the access provisioning process with built-in access validation and reporting. The team also created a process for ensuring the accurate database management of the Genesys Configuration Manager (CME) call routing tool. This project reduced call balance variation, gave associates the tools needed to properly learn the course material, and gave them the confidence to answer customer inquiries leading to lower AHT, higher customer and associate satisfaction scores, and improved first contact resolution. Six Sigma Certified.