QA is the UK’s leading technology and business services training business, with over 30 years’ experience in the industry. QA has a portfolio of 1,500 courses across technology, project management and leadership, delivering over 600,000 days training last year.QAA launched in 2009 and has helped employers recruit and train over 10,000 young people into new jobs in the last 6 years and offers employers programmes to not only take on young learners but upskill their current employees by offering Apprenticeships in Systems & Networking, Software Development, Digital Marketing, Business Administration, Project Management, Leadership & Management and Cyber Security.Using my business development and customer relationship skills, my role is vital in helping Learners onto new and exciting career paths. Energising existing employees with new skills and helping business’ grow & develop the most important parts of their organisation… the people who make it happen!

My job looks at business IT needs, providing consultancy options to promote growth, provide connectivity information and IT support to SMB's (UK only)Knowledge I.T solutions consist of -Cloud Computing Services - Public Private or Hybrid.VirtualisationData Centre - ISO 9001 & ISO 27001 standards (Information Security Management System)IP Voice TelephonyDisaster RecoveryData Guardian: Backup Services'One Touch' Support ServicesOur approach to meeting business needs is met with industry recognised accreditations -Cisco Premier CertifiedMicrosoft Gold CertifiedHP Gold Preferred Partner.If you are currently looking into analysing your current systems or possibly a meeting with our networking consultants you can contact me via e-mail and telephone:robert.canavan@knowledgeit.co.ukDDI +44 (0) 191 4186311www.knowledgeit.co.uk

Providing customer services with product advice on integrated appliances ranging from Multifunction ovens, coffee machines, American fridge freezers and more.Cashing up duties, setting up deliveries of appliances, telephone sales and advice. Plus regular training from companies such as Bosch, Siemens, A.E.G, Miele and Hoover.• Targets – have to be achieved on a daily, monthly and yearly basis• Customer Service skills – meeting customer’s needs, pricing competitors, product knowledge, attention to detail and dealing with products for commercial use• Communication skills – Listening to customer complaints, Detailed log book of faults on appliances, internal and external phone calls and co-operation amongst colleagues

Performing an IT Consultation within an organisation and assessing the efficiency of that system. The Consultancy options included-• A prototype Database that could act as a backup system for the Gym member’s details and to find particular members who were near to an end of their payment plan.• Website containing member’s details on renewal of their membership online using SQL statements via PHPmyAdmin.Tasks included -• Analysis of organisation• Risk Assessments• Feasibility Study• Microsoft Project Manager to keep track of project process• Design Stages of Product Prototype• Evaluation of Service• Software & Hardware Licences and Legislation Laws Research• Recorded Meetings with Clients