- Provided comprehensive IT support, including desktops, laptops, printers, and networking.- Managed Active Directory and SCCM, with experience in device reimaging.- Efficiently closed first-level tickets using ServiceNow.

- Maintained technology infrastructure for K-8 and High School campuses.- Distributed and serviced computers for over 1600 students and 200 staff members.- Oversaw smartboard and peripheral support for classrooms and maintained campus printers.- Managed server maintenance and network upkeep.- Received the CIO 100 Award for excellence in IT

- Provided technical support for Mac OS and iOS devices, handling 10-30 calls daily.- Collaborated with multiple departments to resolve customer issues and ensure client satisfaction.

- Supported various clients, including military bases, hotels, and airlines.- Resolved connectivity issues for a range of devices.- Assisted customers via phone calls (60-90 per day), chats (60-90 per day), and email.

- Provided support and information to health insurance customers and professionals.- Consistently exceeded average handling time requirements and quality expectations.

- Progressed from Level I Technician to running the helpdesk and then becoming the call center manager.- Delivered hardware and software support, handled sales, and managed updates using Windows CE.- Built strong customer relationships that contributed to increased company sales.- Responsible for hiring, training, and overseeing call center staff.

- Worked in a call center, troubleshooting internet connectivity, providing hardware support, and resolving billing issues.- Handled 75 to 200 calls daily.- Managed floor technicians' productivity and assisted with escalation calls and new hire training.