Robert Choate Email & Phone Number

Sykesville, Md, Us

Silver Spring, Maryland, United States

Silver Spring, Md

Provide level I and II support to both residential and business customersTroubleshoot both dynamic and static IP configurationsWork with customers on the telephone and through remote access systems, to isolate/resolve problems with the equipment at a customer locationTrack customer histories through our ticketing system to track, analyze, and permanentyl resolve ongoing issuesDevelop and head up projects to better improve performance metrics company wide by performing in-depth analysis of customer histories and agent interactions

Baltimore, Maryland Area

Act as initial point of contact for the firm Information Technology Team, receiving requests for supportGather and log incoming support request, resolution, status, and follow-up information into support tracking systemProvide first and second level support to troubleshoot and resolve issuesEnsure that issues are handled expediently and with a focus on client service

Owings Mills

Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests. Responsible for facilitating orientation and Registration day activities.Closely assists and mentors students through the Admissions process. Ensures compliance with applicable Company policies and procedures, laws and regulations.Verbally communicates approved presentations to promote programs to prospective adult and high school students. Actively generates referral business to help maintain Company goals.Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.Actively participates in special recruiting promotional activities.

Windsor Mill, Maryland

Sterling, Va

Associate'S Degree, Network And System Administration/Administrator, A+

Bachelor Of Arts (Ba), English, B-

Activities and Societies: Gymkana