Robert Clark Email & Phone Number

Interlachen Fl

• Teaches computer hardware, software, networking, information delivery systems, programming languages and robotics• Proficient in mathematics, from advanced algebra and calculus to statistics, probability and data analysis• Effective communication and public speaking skills, developing strong presentation deliveries• Teaching Effective leadership with a variety of teaching styles that facilitate one-on-one and group learning activities• Well versed in various e-learning programs and implementing technology into the classroom. • Able to provide knowledge and skills in web-based authoring tools, technology based training solutions and evaluate a programs effectiveness.• Member of the Putnam County District's Digital Learning Leaders Team • Member of School's Leadership Committee• Edcamp Putnam Organizer • Microsoft Office Certified Powerpoint, Word, Excel• Computer Science, Robotics and STEM Teacher • Certificate in Computer Science Teaching from Code.org• Microsoft Certified Educator

Palatka Fl

Contact Center Forecasting and Scheduling, Compliance Management, Contact Center Reports, Managing Multi Locations Domestically and Overseas. Forecasted call volume demand and other contact demand volumes and managed scheduling of sufficiently skilled staff based on historical and anticipated volume across all clients both short-term, medium-term and long-term.Schedules agent shifts and communicates shifts to appropriate team members.Moderated use of Paid Time Off, leaves of absence and communicates served as liaison to Staff Accountant/HR Assistant regarding appropriate communication of agent use.Monitored real time contact volume both call and email/chat (Instant Service) support and associated service levels and staffing requirements.Trended real time call arrival patterns and adjusted staffing accordingly.Identified call routing anomalies using real time monitoring applications.Analyzed real time contact center performance for same day staffing adjustments and call routing re-alignments.Maintained Workforce Management Systems.Identified real time call volume interruptions and system outages that impacted contact center performance.Escalated contact center interruptions to appropriate business continuity leaders in a timely fashion.Maintained an accurate agent skill set inventory and scheduled recruiting / trainingdepartments involvement as required.Maintained current and accurate agent group inventory and schedule recruitment / training as required.Managed a staff of 11 Work Force Analysts on site and remotely managed several work force staffs across the United States and Overseas.

Bachelor'S Degree, Economics

Education Degree, Education

Education Studies