Robert Czerwinski Email & Phone Number

- Manager of enrollment coaches who utilize the consultative sales approach to convert client leads from inquiry to enrollment stages of the pipeline- Create enrollment processes to help prioritize lead outreach and strategy of pipeline management to exceed enrollment goals- Work collaboratively with marketing to ensure lead quality is targeting appropriate lead mix and interest levels by providing qualitative feedback from the enrollment team- Work in partnership with our clients to provide program feedback from prospects and support forward thinking strategy to help grow program enrollment

Baltimore, Maryland Area

- Enrollment Manager responsible for a team of enrollment advisors to achieve quarterly student enrollment and retention benchmarks for Walden University’s Doctoral Programs- Manage direct reports using the consultative sales approach (CSA) and other coaching practices- Formulate and implement organization operational action plans to improve team sales conversion- Improved sales conversion from an average of 78% to 90%+ by implementing improved sales practices and retention procedures- Represent the enrollment division during weekly commercial operations meetings designed to improve enrollment specialist efficiency- Helped to manage and implement a migration within our Salesforce database to improve cross selling functionality and improve revenue streams- Proctor/Moderator for our live Student Success webinars- Working knowledge of CRM software such as: Salesforce, Tableau, Marketo, Peoplesoft and various other CRM databases

Baltimore Area, Maryland

- Department Manager of a higher education customer service workforce (consisting of two Supervisors & 50 employees approx. during peak season (July/Sept. & Oct./Jan.) 2 Supervisors & 25approx employees during non-peak) that handle phone calls, emails and live chat inquiries with students and parents. - Working knowledge in multiple databases and software including: SAP, Banner, PeopleSoft, Janzebar, DataTel, ELM, Cashnet and various other Nelnet based applications.- Outsourced offices under my direct management responsibilities include: Admissions, Housing, Financial Aid, Bursar, and Registrar. - Created and maintain a company Knowledge Base that employees utilize to help answer customer inquiries; serves as a central job aid to ensure consistent quality responses to students and parents.- Communicate with clients directly through phone emails, weekly conference calls, monthly inquiry reports and yearly face-to-face meetings.- Responsible for employee hiring/staffing, training, disciplinary actions and ongoing supervision.- Accompany senior salesmen on school site visits when asked to give a formal presentation to prospective clients; my role is to assist in explaining CMD’s daily processes that will be implemented when incorporating/partnering with the client to help outsource their call inquiries, emails and live chat.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.5 Gpa

Bachelor Of Science, Computer Information Systems Minor In Business Administration

Bachelor Of Applied Science (B.A.Sc.)