• Led multiple L3 EMV terminal integration certification efforts across multiple payment processors, enabling 1M+ in new hardware sales.• Manage and foster relationships with external vendors and partners, rebuilding trust on technical ownership and project timelines.• Plan long running projects and optimize throughput with capacity planning

• Lead 8 engineers across both web and mobile stacks, working with the product team to deliver new feature work, and managing and resolving defects through the quality assurance team.• Accomplished 90% reduction in the impact of fraud incidents by leading remediation strategies with product, sales, and customer support teams.• Conducted 150+ interviews filling positions for engineering managers, senior web engineers, senior mobile engineers, and chief technology officers.

• Lead refactors and scaling enhancements to monolithic Ruby on Rails application, improving system to accommodate 125,000 merchants and leading design discussions on moving to service oriented systems for new processor certifications.• Decreased by 1 week new team member onboarding times through the adoption of Atlassian Confluence for both product and technical documentation.• Led 24 hour reduction in customer reporting times through design and development of new system reports.

Medical Services Provider: Account Delivery LeadDirected account team and was responsible for overseeing client relationships, providing technical oversight, and coordinating project delivery.• Led efforts to build C# ASP.NET Core APIs for handling location service lookups, insurance eligibility decisions, and loan origination. Grew project team by 300% over the course of a year.• Leveraged Amazon Web Services (AWS) infrastructure, including ECR, ECS, and API Gateway, for deploying containerized services. Built infrastructure using Terraform deployment scripts with a Jenkins build pipeline.• Coordinated development integrations with Python Django e-commerce site; increased client’s capacity to support customer financing in new markets by 400%.

Healthcare Provider: Mobile ApplicationServed as the project team lead for an ASP.NET Core mobile development effort, replacing the client’s existing pen and paper system. Responsibilities included requirements gathering, system, and database design, managing local and offshore teams, and communication of project status with clients.• Managed the project scope, client reviews, and requirements documentation throughout the project. Translated client feature requests to tickets in Jira and worked with senior developers on technical code reviews.• Worked with both local and offshore team members to support both software development and quality assurance responsibilities, delivering the project on-time to hundreds of hospitals across the United States. The new system decreased data input errors and improved data collection by 15%.

Financial Services Provider: Application RewriteServed as a web application lead in supporting a financial services provider client with an application rewrite project. Collaborated with client design and product management teams in Slack to develop project software design and requirements, coordinated and presented project demos with the client’s executive team, and worked with the client’s software team to transfer system knowledge.• Designed web application architecture using Java Spring Boot, coordinated with the project team lead to manage project milestones and risks, and reviewed the software team’s application code for quality and consistency. The new system improved the turnaround of financial information from one week to overnight. The system reduced the client’s customer support team’s error queue by 40%.• Implemented a RedHat single sign-on platform across the client's application footprint, reducing new customer application onboarding times. The SSO Integration enabled customers to manage user accounts for the first time.• Directed code reviews on web application pull requests and mentored other developers by building training material, debugging issues with team members, and pair programming. Assisted with the software architecture and project management of the web application component; worked with the project team leads to design a MySQL database model.Developed Ruby on Rails web applications for a leading digital media company in the Nashville area. The product is a leading financial application available to almost 5 million Americans today. Coordinated efforts with several teams at a leading digital media company to complete a multi-platform integration. Led requirements gathering and was the main contact on the status of the implementation.