Responsible for overseeing case assignments on multiple government contracts for over 200 employee investigators and 100 Contract InvestigatorsAnalyze current and historical case receipt trends to determine detail and hiring needsMaintain and update the Automated Inventory Management System for the Dallas DistrictSpecial Assignments:Act as the Liaison between the Southwest Region Team Leaders and Logistics and PlanningAnalyze contract performance and provide daily workload reports to Team Leaders and the Regional Director to assist in monthly forecasting

Directly supervised 5 Team Leaders, 1 Work Load Leader and 1 Record SearcherIndirectly supervised 140 Employee and Contract InvestigatorsAccomplishments:Recognized 12% increase in Total Customer SalesIncreased Gross Profit Percentage from 55.8% to 56.07%Increased EBIDTA from 29.67% to 31.2%Number one in nation on 12 week average cycle time for PRT's at 5.67 daysTook the initiative to cut half the district phone lines which recognized over $7000.00 per year on the Dallas District Office telecommunications

Coached, mentored and developed Investigators to improve performance and production and continual focus on improving quality and timeliness of casesServed as back-up District ManagerPlanned and administered annual performance evaluationsInterviewed potential candidates for Investigator positionsAssigned all OS work for the entire Dallas District

Directly managed and supervised over 50 full-time employee Investigators and 14 Contract InvestigatorsPlanned and monitored the annual 8.2 million dollar Dallas District BudgetEvaluated staffing needs, district productivity, employee skills and training needsLead two hiring camps in the Dallas Metroplex (US Marshals and TSA)Managed and assigned effective case assignments for the workforce and performed all office related duties to include Fed ex and case retentionPlanned and administered annual performance evaluations, to include salary planning and promotions for 50 full-time employee'sImplemented Investigator of the Month award and a Monthly District Newsletter

Performed face-to-face interviews and record reviews on applicants seeking Federal employment that required a security clearanceAveraged over 6 WTPD and 97% QualityTrained 3 new hire InvestigatorsFilled in for District Operations Specialist for a three month period where I performed all office related duties to include the assignment and retention of cases for the entire district

Interviewed and completed applications for citizens applying for Supplemental Security Income (SSI) benefits

Parachute RiggerPacked parachutes and rigged aerial delivery loads such as Container Delivery Systems and military hardware for troops on the ground