• Oversee accounting, IT, HR, volunteers, facilities, and SafeNest Donations Center.• Set comprehensive goals for business growth and success, establishing policies and procedures to promote company culture and vision.• Supervised daily operations, led executives, and motivated employees to achieve organizational goals.

Leading and managing regional cross functional team across 6 offices in three states. In addition to personnel oversite for performance, managed operational aspects of local office in AP, AR, employee relations, inventory, and quality control measures.• Overseeing all Accounts Payable activities including vendor invoices, client reimbursements, and office related purchases.• Developed and monitored annual budgets to achieve all established goals for reducing expenditures by 4% and promoting yearly growth of 18%.• Designed and implemented operational procedures, schedules, and documentation aligned with firm and industry standards to reduce legal and financial risks.• Maintained and analyzed recruiting needs to collaborate with HR on recruiting, interviewing, hiring, and onboarding to alleviate open and future requisitions in a timely manner.• Supervised monthly average of $950,000 to $1.4M in client invoices are processed, sent to clients, and that aging AR is minimized to 60 days or less.• Organized events to provide client appreciation and marketing opportunities for current and future clients.• Meeting all deadlines for financial audits and tax returns for business and personal returns with strict observance regulatory compliance.

Provides operations and management expertise overseeing multiple departments for a small law firm. Leads all Human Resources department activities such as Covid-19 response, policies, recruitment and hiring processes. Streamlined the interview and on-boarding process with a revised application. Guides the Accounting department on decreasing aged Accounts Receivable, negotiating contract renewals, year-end close outs, and annual budget development. Mentors the legal department on how to best manage personnel and boost staff retention, productivity, and more consistent results.• Lead IT department on a new VOIP phone system, migration to a cloud-based infrastructure, upgrade to Office 365, implementation of new hire IT support, and resolution of support tickets.• Instituted a customer centric approach for the receptionist by creating new scripts, standard operating procedures, monitoring schedules to assure coverage and reduction of overtime, and filling open positions with new personnel.• Significantly reduced the amount of AR and write-offs by effectively updating the accounting processes.• Instrumental in implementation and seamless roll-out of a new branding campaign by collaborating with website designer and providing guidance on the logo style and advertising vendors.• Oversaw opening of a new satellite office including all moves, set-ups (equipment, appliances), IT support, and final fixture installations.

Oversaw two offices in Las Vegas, NV and Reno, NV with a staff of six Project and Event Coordinators and up to 30 temporary staff supporting the state Yellow Ribbon program for all National Guard Soldiers in those geographic areas. Instituted veteran employment programs including authoring job descriptions, creating budgets, and building processes.Developed and presented operational (monthly, quarterly, annual) reports to senior State and Governmental leaders for the state Military Funeral Honors program. Generated metrics capturing data on Military Honors performed. Provided training and mentoring for staff and veterans.• Built a new job placement program by creating partnerships with local companies and community organizations to match unemployed Veteran skill sets with employer requirements. The program philosophy and implantation strategy became a standard for state veterans' programs across the country.• Achieved a 100% Department of Defense compliance rate for the Beyond Yellow Ribbon program.• Coordinated and led over 53 events including educational events, resource fairs, career fairs, and community outreach programs for soldiers and their family members.• Completed redesign of educational events with reduced funding.

Led daily operations for an Overnight Men's Emergency Shelter (524 beds), a Single Resident Occupancy Apartment Complex (120-unita), a Daytime Men's Emergency Shelter (107 seats), Campus Security, Campus Maintenance/Janitorial, and Meals on Wheels including fleet operations. Directed five separate departments, reported directly to the COO and CEO, managed a staff of six and over 110 indirect reports. Collaborated with Human Resources on recruitment, hiring, training, and evaluation of employees focused on retention and internal promotions. Maintained budgets and always exceeded fiscal goals despite revenue shortfalls.Determined process improvement opportunities based on the company strategy, culture, and outcomes mandated by Grants and Contracts. Created standardized and repeatable processes across all areas by partnering with department heads to create Standard Operation Procedures. Established clear expectations with stakeholders and ensured forward progress by communicating specific milestones, direct feedback, and documented reports. Led the Strategic Planning Committee to assess the changing political landscape and Grant requirements and identify and address areas of opportunity.• Effectively addressed COVID-19 needs by creating safety, security, and cleaning procedures.• Created SOP outlining operations (intake, marketing, accounting, resident interaction) that consistently passed all State and City annual auditing and was recognized by other states as best practice guidelines for operating site security at Homeless Shelters and Single Resident Occupancy Apartments.• Instituted a "Model of Success" for employees that created an environment promoting Managers and finding ways to help employees be successful versus simply relying on disciplinary techniques.