Robert Dean Email & Phone Number

Midland, Michigan, United States

Manage multifaceted Services that include, Facilities, Fleet and Storeroom. Supervise 9 OM&C Union Employees across 2 Consumer Energy Site locations. Manage and maintain our company Fleet vehicles, Manage and maintain Facility buildings and equipement, including site upkeep/upgrade projects. Manage and maintain Store room Material/logistics for Gas/Electric Operations. Devolpe ongoing relationships with Union Leaders/Service Dept Leaders/Contractors providing muiltifaceted Services. Suppport Safety initiatives, impacting Single Workers and up to Site Wide communications, Delivering on Budget operating cost. Submit PO's to fund repair/upgrades, Responsible Invoice payer for material/services rendered. Space Planning responsibilities for office space.

Saginaw, Michigan, United States

Supervise OM&C maintenance employees, oversee safety aspects of workers and vendors on site. Space Planning, Manage projects up to $100K. Oversee and manage various on site contractors performing Blg cleaning services, Grounds Snow removal, Lawn care and site maintenance repairs and maintaining building operating systems.

Saginaw, Michigan, United States

Manage, Lead, Organize a team of Commercial/Industrial Gas and ASP Appliance service workers. A Utility company who provides multi layered services to our Commercial and Residential account customers. Providing reliable gas and if there is an interruption in service our team responds immediately to resolve. ASP customer protection plan provides on time heating and cooling, laundry/kitchen repairs by our appliance technical team. Field Leader role includes on the job inspections, Safety field visits to promote safe work behaviors and real time coaching. Reporting out recordable/non recordable Injuries, vehicle damage. Facilitate standard and regulatory review, oversee training/OQ and task log requirements. Individual PEFD/review/progress. Process weekly on call list, approve time sheets, communicate team operational metrics daily via DOR power point presentation, collaborating with dispatch /scheduling and Union leadership.

Saginaw, Michigan Area

Technical Specialist II08/2018 to PresentConsumers EnergySaginaw, MichiganAssociate Administrator of "Appliance Service Plan" (ASP) Home & Industrial Material Logistics & Asset Management. Supporting critical research needed to locate and procure hard to resource components impacting timely restoration of Appliances/Heating/Cooling equipment for state wide ASP customer base. Challenging all purchases/invoices procured by the field outside of the Terms and Conditions Agreements. Fielding fact finding resolutions to resolve official Call Center complaints. Perform asset management of all state wide ASP material including refrigerant inventories at all ASP sites across the state. Resource and procure skill advancement training for ASP service workers. Develop customer and supplier relationships that will improve business dynamics. Partnership with ASP Field membership and Leaders to deliver the "Home Town Customer Experience".

Saginaw, Michigan Area

Refrigeration Technician for in home/business service repair and installation • Proficient use of Tough Pad computer, resourcing van inventory, on line part purchasing, lookup product documentation, validate warranty status, customer billing, payment transactions. • Troubleshoot refrigeration control board circuitry/inputs/outputs• Sealed refrigeration systems• Certification CFC/EPA • New route daily with in 50 mile radius/Company Van • Maintain van stock inventory via company protocols • Van Safety- organized/clean/schedule van maintenance.• Meet key company performance metrics and productivity goals • Flexible working long hours, including overtime • Technical education/training for continued improvement• Provide easy to understand explanation of repair • Maintain high-quality customer service and care • Promote additional products/services and warranties to the customer • Impact the customer with an overall positive experience

Auburn, Mi

* IT Telecommunication platforms- Cisco/Mitel/Centrex analog systems. * Troubleshoot telecom system disruptions for world wide Global corporation.* Remotely program/troubleshoot endpoint devices locally and globally.* Program Move/Add/Change for end user telecommunication services. * VoIp voice mail setups and analog voicemail setups. * Program/install tele presence video/audio devices for executive meetings. * Program end user collaboration platforms: Cisco Jabber/WebEx meetings. * Perform firmware upgrades for various cisco devises. * Troubleshooting IT issues with apps: Secure CRT/RTMT/UCXpert * Program routers for remote home workers connect VPN via Corp LAN * Contact telecommunication service providers of service interruption. * Headset applications install troubleshoot and repair.* Customer service resolving telecommunication issues with end users.

Auburn, Mi

* Provide direct oversight to the utilization of skill trade resources. * Skill Trades: Electrical-Instrumentation-Lab Auto-Millwright-Tool/Die,Plumbing-Design Draftsman-Site Operations.* Delegate planned/unplanned assignments for trades. * Project Planning- Coordinate resources to meet customer timelines. * Customer service interaction to insure services are being met.* Responsible to provide timely team member performance feedback. * Provide coaching to improved performance and team work concepts.* Work safety. Issue Safe Work Permits/Lock out/Tag outs, reduce risk.* Institutionalize 5S principles designed to increase efficiency.

Auburn, Mi.

* Service HVAC/R issues in Office areas, R&D Laboratories, Data Centers. * Manage constant temperature controlled clean rooms.* Service numerous owned/leased offsite facilities and their unique systems.* Oversee Site Energy Management System monitoring site utility usage* System types: HTHW Generators- ITHW exchangers Gas fired boilers. * 1200 ton/1000 ton/and 400 ton chiller to maintain site chilled water cooling. * Repair Walk n Cooler/Freezers, Commercial/domestic refrigerators/freezers. Roof Tops units, split systems, Ice Machine,Ultra low -80 Freezers. * Replacement of Compressors and component replacement. * EPA Universal Certificate. * Facility air flow Balancing - VAV-pneuamtic or digital volume control. * Certify laboratory hoods for required cfm exhausting. * Validate laboratory air flows to meet OSHA safety requirements. * Troubleshoot -thermostats-dampers-actuators- control panels, pneumatic. * Oversee Energy Management System to maintain site utility cost savings. * Install/program new sensors or flow control devises to manage site utilities. * Issue Safe Work Permits. Perform Lock out/Tag out procedures.* Direct customer service role negotiating agreed upon resolutions and terms.

Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology

HVAC Journeyman Technician

Algebra 1- Physics 1- Chemistry 1

Education record

Pre Algebra

Commercial Refrigeration

Basic Refrigeration

High School