Robert Dunn Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Maintains communication with operational departments to assure timely departure of all American Airline flights.• Plans and Update late changes, optimize gate utilization impact, maintains current weather displays, monitor arrival frequencies and monitor and control clearance of arriving and departing flights.• Keep track of flight progress and delay information of all flights within assigned complex.• Complete necessary documentation in SABRE star records, update FIDS monitors, revise ETA’s and ETD’s, inputs ACARS information into SABRE. • Rerouted customer’s reservations and issued vouchers during days that affected the operation due to weather, maintenance, and flight crew issues.• Served customers in a courteous, effective, friendly and professional manner.• Provided assistance to distressed passengers during irregular operations. • Handled large cash transactions as well as maintained a daily bank balance of $1,500.00 for ticket counter daily sales.

Dallas/Fort Worth Area

• Ensure full complement of crew members for all scheduled and non-scheduled flights.• Reroutes/ reschedules crewmembers as a result of irregular operations, mechanical, weather, sick calls, crew legalities in compliance with all applicable policies and procedures and update SABRE system accordingly. • Secures hotel accommodations for crew members during irregular operations on short notice.• Books airline reservation for deadheading crewmembers and books jump seats for FAA and positive space personnel. • Prepares various reports on crewmember sick calls, irregularities, and other daily operational information.• Ensure the highest level of safety by inspecting safety equipment and demonstrating safety procedures and verifying passenger compliance with safety regulations throughout all stages of flights.• Certified on CRJ 63/65 passenger seater aircraft with dual class service as well as EMB 140/145 regional jet 45-50 passenger seat aircraft..

• Managed over 400+ Flight Attendants and Pilots.• Handled all Performance and Attendance meetings with Flight Attendants with Union Representation.• Handled all Unemployment Calls and Hearings on behalf of company.• Provided assistance with probable cause for drug/alcohol cases and testing.• Certified on EMB 145/135 passenger seater aircraft with single class service.• Provided care to passengers who required special assistance, including unaccompanied minors and passengers with disabilities

Greater Philadelphia Area

• Provide information about products and services offered by US Airways. • Responded to customer complaints and processed reservation changes as requied.• Created and Delivered International General Declarations (GEN DECS) to all outbound international flights. • Verified Crew member’s names, destination requirements and documents needed for travel for each customer traveling international and domestic.

Greater Philadelphia Area

• Ensuring compliance with United and Federal Aviation Regulations and Policies.• Able to operate passenger loading bridges.• Providing courteous, caring and family oriented qualities into each passenger interaction.

Writing, General

High School Diploma, Writing, General, 3.0