Dynamics Crm 2011 Administrator
CurrentCurrently I manage day to day support for Shoretel Phone system, Small Business server 2011, Office 365 and Dynamics CRM online 2011. 75% of my time is dedicated to Dynamics CRM. I have been working as an Admin/ Customizing Dynamics since 4.0. Since being introduced to CRM I have taken the steps to learn the software from an admin side to support the end user in the sales and marketing departments. Currently, Reports customization and creation is where the attention is focused. Using BIDS to create and customize these reports to look and give the end user dynamic information when needed.