Robert Ferguson Email & Phone Number

Fairfield, CA

• System Technical Sr. Specialist
• Avenu Insights & Analytics
• Provide 2nd level end-user support to internal personnel. Resolve a wide variety of hardware and software issues
• Provide technical support for the offices Solano County Probation, Treasury and Tax Collector and executive VIP support for County Counsel, County Administrator’s Office and the Board of Supervisor’s Office for Solano.
• Troubleshooting networking, hardware, and software issues for end users.
• Computer equipment deployment and asset tracking

Concord, CA

• IT Administration/Support
• Responsible for diagnosing and troubleshooting networking, hardware and software issues.
• Creating and implementing new processes to upgrade the business to more of an enterprise model.
• MS Exchange administration
• Maintain user, group, and computer accounts in Active Directory
• Creating new user accounts including onboarding and off boarding employees

Las Vegas, Nevada Area

• Senior Computer Engineer Configure, install, test and provide system support for desktop hardware, workstations, peripherals, and portable hardware in the MGM Resorts environment. Software installation and support..
• Coordinate upgrades and changes to hardware and software to minimize disruption to end users
• Provide executive support for select executives and VPs
• Coordinate large scale hardware and software upgrade rollouts as lead technician
• Print server administration
• Support revenue-generating, high priority, tickets in casino cashier and count room cages, ATM machines, POS registers