Robert Franklin Email & Phone Number

United States

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

Oak Ridge, Tennessee

Provided strategy and day to day guidance to a large diverse team of HR and technology professionals to strategically modernize the HR process and system portfolio in support of the two National Nuclear Security Administration’s two site merger in a highly restricted work environment built for safeguarding sensitive and classified data.• Developed a multi-year phased modernization strategy to guide the work of transforming a complex HR system portfolio including a hybrid cloud-on premise HRIS architecture, decommissioning active applicant tracking system encountering end of life support, process consolidation and a portfolio of system enhancements and builds• Established an HR Project Management Office to ensure the portfolio of processes refinement and system builds remain within scoped parameters and on track, and with effective reporting: especially critical during the initial ERP go-live. • Effectively managed change and relationships by ensuring partners such as Finance, Supply Chain, HR program owners, and the enterprise user base are prepared for new processes and systems built for a two site company.• Managed the high-visibility and critically important project to successfully the NNSA’s first hybrid HRIS on-premise/cloud architecture, FedRamp certified SuccessFactors, and move key HR processes to the cloud.• Solved a number of complex security issues from CNS and government oversight cyber teams in a lengthy process to receive Authority to Operate (ATO) SuccessFactors prior to launch. • Managed ERP migration including: process review and consolidation, system configuration, data cleansing and migration from legacy ERPs to SAP HANA.• Oversaw design and development of key HR systems including employee benefits enrollment and delivery, recruiting and employee onboarding, goals and performance, educational assistance, employee directory, and bonus planning.• Led up to 30 employees including product owners, system analysts, and other HR professionals

Oak Ridge, Tennessee

Directed two HR teams during a two site NNSA merger, migrating HR infrastructure from multiple legacy ERP systems to a unified on premise ERP with a partial cloud HRIS deployment. • Oversaw ERP migration including: process review and consolidation, system configuration, data cleansing and migration from legacy ERPs to SAP HANA.• Developed and implemented an employee-focused HR Service Center, complete with tiered contact center assistance, a service catalog, and Service Level Agreements (SLAs).• Secured and archived thousands of current and historical employee files dating back to the Manhattan Project.

Oak Ridge, Tennessee

Established a PMO with a tailored approach to Project and Portfolio Management, including demand management, prioritized project portfolios, real-time performance dashboards, a new team of Project Managers.• Awarded and patented for successfully managing flagship portal researcher enterprise system "RESolution" from Beta release to version 2.0, which included over 30 system connectors, $6M project cost, 7 proprietary apps controlled by 6 Product Owners, a unique marketing approach, and demanding timeframes.• Developed a hybrid Project Management Office for IT Services Division using a tailored approach to project rigor, including a light-weight phase-gate SDLC with a dynamic demand management process, Agile and Waterfall scheduling approaches, multi-tiered project priority scheme, scalable project artifact selections, talent acquisition and development, and informative reporting features including Earned Value Management.• Successfully broke down cultural silos and resistance by partnering with 10 Group Leaders and ITSD leadership to institute integrated PMO/SDLC processes in less than a year.

Washington D.C.

Program Manager for the Risk and Controls Program comprised of 17 individual work streams led by senior Fannie Mae staff. - Monitor and report on work efforts ensuring work accomplishments are in line with program objectives. Provide analysis and course correction suggestions for work stream variation.- Developed metrics for better measuring program objectives.

Vienna, Va

Software Operations Project Portfolio Owner, Special Projects, Vendor Management, Repeatable Maintenance Projects and Service Catalog Request Fulfillment.- Review and disposition Demand requests - Direct and monitor daily work efforts of a team of 15 developers and 3 Project Coordinators consisting of Proposal analysis, Project acceptance and approval and assigning project team.- Managing stakeholder relationships through consistent and effective status status reporting.- Manage high-risk and high visibility projects.- SharePoint administrator- Administer the service catalog through proposal writing, procedure review, resource assignment, service level agreement negotiations and routine integrity reviews.- Notable Projects Include: Annual Tax Upload and Extract Project, Branch and ATM Opening Program, Membership ID Scanner Project.

Quantico Corporate Center, Quantico, Va

Risk Management and Integrated Master Schedule (IMS) Lead- Designed and Implemented a dynamic Integrated Master Schedule for Tier 1 Program, four Tier 2 Programs, eight Tier 3 work streams and multiple Integrated Project Teams (IPT).- Coordinated a team of over 25 contracted schedulers, 10 contracted PMO personnel and 20 government leads.- Provided effective program status updates to senior leadership.- Leveraged existing tools to reorganize and streamline Risk Management processes to properly integrate mitigation and contingency plans into various project schedules.

Corpus Christi, Texas Area

- Created and managed Project Management Office (PMO) as a project support entity- Coordinated the efforts of senior leaders with an established schedule, ensuring the RFP program designed for growth and maturity remained on track.- Coordinated efforts of the expansion project, consisting of federal to state charter change, name change, new branches in remote locations, new administration and real estate facilities, redesigned website with translation to Spanish, Citrix thin client upgrade and telephone system redesign and build- Compiled and reported status to leadership weekly on project health and portfolio projections.- Full lifecycle Project Management on a variety of project types encompassing both business and technical projects.- As Business Analyst streamlined processes of multiple lines of business including: Marketing, Human Resources, Training, Information Technology, Accounting, Operations and Lending. - Served as liaison between business unit and technical experts.

Corpus Christi, Texas Area

- Provided detailed project estimates for over 150 construction industry projects securing over $10MM in contracts and maintaining an average of 19% gross profit margin through use of refined vendor negotiation skills and customer relations techniques.- Selected for Management Fast Track Program and offered Corpus Christi, TX Branch Manager position. - Performed project estimation duties: bid determination, blueprint interpretation, quantity estimation, pricing negotiation, procurement and inventory control.- Managed customer relations and business development by bidding appropriate projects, managing required inventory levels and delivery service, and coordinating deliveries. - Used problem solving skills along with product knowledge to analyze and interpret unique customer needs, and provide cost effective solutions, on a daily basis.

Nas Corpus Christi Tx

- Provided top tier command-level support including Administration, Supply, Project Management and Training, resulting in multiple awards, including being meritoriously promoted to Lance Corporal and Corporal, being named as “Marine of the Year” twice, “Marine of the Quarter” five times, receiving numerous Certificates of Commendation, overseeing two Inspector General Inspections resulting in 99.15% and 97.38% proficiency ratings, being honored with appointment of Color Guard Sergeant, and being officially commended for exemplary service at the time of separation from Active Duty. - 4 years direct supervisory experience: Led 9 subordinate Marines through appropriate mentorship and development - Served as Project Manager leading and interfacing with high ranking command and base level officers. - Efficiently coordinated all migration activities/issues for NMCI, tracking more than 45 computer requests, trouble calls and building maintenance requests.- Refined office practices including: redesigned position descriptions, organized daily work schedules and improved Personnel and Human Services Offices cost-savings practices, office efficiencies and customer service, and spearheaded work regarding expansion of MATSG-22 website, assisting in designing command intranet. - Maintained compliance with all federal and DOD financial management regulations and demonstrated exceptional capabilities in understanding of and working within operating budgets, including managing travel allowances.

Mba, Business Administration

Ba, Management

Cum Laude