● Assisted in the implementation of robust security protocols, including: ○ 2 Factor Authentication ○ Endpoint Security ○ Phishing Campaign Prevention ○ Single Sign-On Integration ○ Migration to Cloud Backup Solutions● Played a pivotal role in the deployment and management of remote-managed cellphones, overseeing troubleshooting, upgrades, and replacements through vendor coordination. Successfully collaborated with Sprint to transition all deployed phones to the new T-Mobile service● Proficiently managed VOIP systems with Intermedia and RingCentral, ensuring seamless voicemail setup, call forwarding, and extension management. Conducted diagnostics to optimize call quality and hardware performance.● Mentored new-hire technicians, imparting best practices and maximizing their utilization of company resources.● Engineered an innovative imaging process, reducing total imaging time by 30% and enhancing operational efficiency.● Consolidated documents using AI to an excel spreadsheet

● Oversee HIPAA risk assessments for clients, coordinating network scans, on-site evaluations, report generation, and comprehensive review sessions. O er strategic solutions to mitigate vulnerabilities and ensure compliance.● Develop comprehensive training documentation for Tier 2 technicians on HIPAA risk assessment procedures, including:○ In-depth tutorials on utilizing RapidFireTools Network Detective application○ Interviews with O ce Managers to assess policies and procedure documentation○ Shadowing sessions for Tier 2 techs and NOC team members to familiarize them with procedures, prior to their employment termination.● Provide hands-on training to clients on software and hardware usage, delivering guidance and support to enhance their proficiency.● Manage technical requests, including password resets, drive mapping, and user account setups, received via tickets, email, or direct calls.● Conduct on-site visits for computer and network installations, as well as troubleshooting physical issues within their environment.