Robert Williams Email & Phone Number

Wollongong, Nsw, Au

Australia

Sydney, Australia

Providing Business Support enabling Companies to help facilitate stronger IT Partnerships with Suppliers and Customers.IT Solution installations of VoIP and office hardware solutions.Break Fix support

Australia

Sydney, New South Wales, Australia

Macquarie Park, New South Wales, Australia

Wollongong, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Responsible for all IT aspects of the services under my portfolio, including but not limited to Vendor Management of Outsourced Service suppliers and ensuring all SLA and KPI are within agreed framework and contract terms and conditions. Ensuring that the Telecom Expense Management services utilising MDSL evolve to the changing needs of the business at a cost which is acceptable and delivers best in class service.Manage IT Infrastructure Partners and Services for IT End User Services functions, overseeing a €3.6M budget and multiple Outsourced Suppliers. Direct Service Renewals and Product Improvements, Education, Communications, Corporate Improvements and Product Upgrades.

Australia

Managing all vendor relationships for Global Telecommunication companies providing Services to Nokia, especially in Mobile/Fixed Voice and Telecom Expense Management solutions

Sydney Austraia

Ensure all infrastructure rollouts and services are managed in accordance with proposed delivery guidelines. Implement new strategies to simplify services and provide a faster end user experience for the customers using them.

Sydney, Australia

Global Rollout for Fixed and Mobile Voice Services to Nokia Siemens Networks

Sydney, Australia

Managing Nokia's Global Quarterly Maintenance Schedules to ensure successful implementation of in excess of 3'000 Change requests and up to 12'000 Service requests in a 24 hour period every 4 months.End to end business stakeholder acceptance and also ensure all ITIL process are followed.

Responsible for Operational Change Management of Nokia and Nokia Siemens Networks Delivery Processes.

HP Customer Delivery for Nokia Demand Supply Network Solutions

Provide Windows Server and Cisco NW device support

Wintel Server and Network Support

Design, Build & Test, SOE images for Windows Servers and Windows Laptop/Desktops

Support Analyst

Electrical Engineering on Royal Australian Navy's radar and Sonar detection systems

Certificate Iii, Electrical, Electronic And Communications Engineering Technology/Technician, Certificate Iii

Certificate III in Electronic Maintenance under National Framework for the Recognition of Training

Advanced Certificate In Electronic Maintenance, Electrical, Electronic And Communications Engineering Technology/Technician, Advanced Certificate

Advanced Certificate in Electronic Maintenance under National Framework for the Recognition of Training

Education record