Complex Customer Service Specialist
CurrentDirectly contribute to the retention and growth of customers by being a key interface within Telstra to ensure effective service delivery and issue resolution.
Nov 2023 - Present
AeroLeads people directory · profile
Robert Gray Email & Phone Number
Business Focused Technology Consultant
at
Telstra
1 work email found
@infinitisolutions.com.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Focused Technology Consultant
Location
Greater Perth Area, Australia, Australia
Company size
Who is Robert Gray? Overview
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Quick answer
Robert Gray is listed as Business Focused Technology Consultant at Telstra, a company with 32819 employees, based in Greater Perth Area, Australia, Australia. AeroLeads shows a work email signal at infinitisolutions.com.au and a matched LinkedIn profile for Robert Gray.
Robert Gray previously worked as Complex Customer Service Specialist at Telstra and Retail Customer Service Officer at Lotterywest. Robert Gray holds Graduate Certificate, Cyber Security from Edith Cowan University.
Company email context
Email format at Telstra
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{first}@infinitisolutions.com.au
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AeroLeads found 1 current-domain work email signal for Robert Gray. Compare company email patterns before reaching out.
Profile bio
About Robert Gray
I am Business Focused Technology Solution Consultant with a 25-year track record of delivering excellence in IT service management, project execution, system deployment, and customer support. Known for troubleshooting and resolving challenges in high-pressure, deadline-driven environments. Committed to achieving business goals through strategic IT solutions.During his career Robert has performed in the following roles: Retail Customer Service Officer, Technical Operation Officer, Project Manager, IT Manager, CTI Manager, CTI Specialist, Operation Manager, Pre-Sales Specialist, Panasonic and Samsung Trainer, LMS Support,System Admin and Technical Sales Director.With a diverse background that includes living in Europe and contributing to workplaces in both Australia and Southeast Asia, Robert has a remarkable set of interpersonal and people-focused skills. Through these experiences, he has developed a keen understanding of cultural nuances and effective communication strategies that allow him to connect effortlessly with individuals from all walks of life. He is passionate about English football and loves cars
Listed skills include Business Analysis, Change Management, Process Improvement, Program Management, and 13 others.
Current workplace
Robert Gray's current company
Company context helps verify the profile and gives searchers a useful next step.
Telstra
7 roles
Robert Gray work experience
A career timeline built from the work history available for this profile.
Retail Customer Service Officer
Delivered high-quality customer service to customers and key stakeholders through multiple communication channels. Utilized various technology systems to provide effective support to over 500 Lotterywest retailers.Addressed technical issues and questions, ensuring smooth operation and retailer satisfaction.
Oct 2021 - Aug 2023
Technical Officer - Is Operations
Information Services is responsible for the related support functions critical to Lotterywest’s Information Technology operation for the business critical gaming system.
May 2021 - Oct 2021
Information Technology Project Manager
Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directed technological research by studying organization goals, strategies, practices, and user projects. Completed projects by coordinating resources and timetables with user departments and data center..
Jul 2016 - May 2021
Information Technology Manager
Infiniti Solutions Pty Ltd
- Directed information technology staff by conveying job expectations, strategizing, overseeing and assessing results and implemented procedures and policies issued by Infiniti Charters. Maintained efficiency and.
- Won various tenders, including HBF Technology upgrade.
Feb 2011 - Jun 2016
Information Technology Project Manager
Axsiom
Developed project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and made work assignments to meet project objectives. Established and monitored program priorities, objectives, and procedures, determining area objectives, targets of service, and resource needs allocation. Provided leadership and.
Jan 2009 - Dec 2010
It Manager Cti Specialist
Axsiom
Served as CTI specialist at analyzing and developing business requirements. Collaborated with technical teams, operational teams, and staff to develop a scalable and efficient strategies. Guided teams to continuously improve system performance and performed root cause analysis for system issues. Set goals for teams with a focus on improving user experience.
Feb 2006 - Dec 2008
Team & coworkers
Colleagues at Telstra
Other employees you can reach at telstra.com. View company contacts for 32819 employees →
DS
Dan Smith
Colleague at TelstraGreater Brisbane Area, Australia
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DB
David Blom
Colleague at TelstraGreater Melbourne Area, Australia
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BK
Brian Kelly
Colleague at TelstraGreater Sydney Area, Australia
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SJ
Sean Jarick
Colleague at TelstraWestern Australia, Australia, Australia
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KA
Kevin Arcigal
Colleague at TelstraGreater Melbourne Area, Australia
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IA
Ian Angelico
Colleague at TelstraGreater Melbourne Area, Australia
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BJ
Bob Joice
Colleague at TelstraGreater Sydney Area, Australia
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SM
Sushan Maharjan
Colleague at TelstraCanberra, Australian Capital Territory, Australia, Australia
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SS
Sanskar Sinha
Colleague at TelstraIndia, India
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AR
Ankit Rathi
Colleague at TelstraGreater Melbourne Area, Australia
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Dan Smith
Colleague at TelstraGreater Brisbane Area, Australia
View →
DB
David Blom
Colleague at TelstraGreater Melbourne Area, Australia
View →
BK
Brian Kelly
Colleague at TelstraGreater Sydney Area, Australia
View →
SJ
Sean Jarick
Colleague at TelstraWestern Australia, Australia, Australia
View →
KA
Kevin Arcigal
Colleague at TelstraGreater Melbourne Area, Australia
View →
IA
Ian Angelico
Colleague at TelstraGreater Melbourne Area, Australia
View →
BJ
Bob Joice
Colleague at TelstraGreater Sydney Area, Australia
View →
SM
Sushan Maharjan
Colleague at TelstraCanberra, Australian Capital Territory, Australia, Australia
View →
SS
Sanskar Sinha
Colleague at TelstraIndia, India
View →
AR
Ankit Rathi
Colleague at TelstraGreater Melbourne Area, Australia
View →
2 education records
Robert Gray education
Graduate Certificate, Cyber Security
Engineering
FAQ
Frequently asked questions about Robert Gray
Quick answers generated from the profile data available on this page.
What company does Robert Gray work for?
Robert Gray works for Telstra.
What is Robert Gray's role at Telstra?
Robert Gray is listed as Business Focused Technology Consultant at Telstra.
What is Robert Gray's email address?
AeroLeads has found 1 work email signal at @infinitisolutions.com.au for Robert Gray at Telstra.
Where is Robert Gray based?
Robert Gray is based in Greater Perth Area, Australia, Australia while working with Telstra.
What companies has Robert Gray worked for?
Robert Gray has worked for Telstra, Lotterywest, Infiniti Charters Pty Ltd, Infiniti Solutions Pty Ltd, and Axsiom.
Who are Robert Gray's colleagues at Telstra?
Robert Gray's colleagues at Telstra include Dan Smith, David Blom, Brian Kelly, Sean Jarick, and Kevin Arcigal.
How can I contact Robert Gray?
You can use AeroLeads to view verified contact signals for Robert Gray at Telstra, including work email, phone, and LinkedIn data when available.
What schools did Robert Gray attend?
Robert Gray holds Graduate Certificate, Cyber Security from Edith Cowan University.
What skills is Robert Gray known for?
Robert Gray is listed with skills including Business Analysis, Change Management, Process Improvement, Program Management, Project Management, Integration, Project Portfolio Management, and Project Delivery.
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