Robert Gray Email & Phone Number

Nashville, Tennessee, United States

Lavergne, Tn

> Provide system administration of distributed computer systems, including the support, maintenance, and improvement of operating systems, hardware, and software on laptops, desktops, mobile devices, tablets, and other business systems.> Provide general preventative maintenance tasks on computers, laptops, printers, and any other authorized equipment.> Provide account administration for distributed computer systems including but not limited to new accounts, passwords, granting/revoking permissions, disabling and terminating accounts, or other account administration by following proper work procedures to attain a high level of accuracy and audit trail.> Provide technical support for Help Desk callers and resolve issues as requested.Document system problems and work to resolve and prevent them from reoccurrence.> Assists in the creation and implementation of system administration and maintenance procedures.> Installs and maintains system and application software.> Uses system utilities to monitor and adjust system parameters to improve system performance and functionality.> Escalates issues to management where needed, provide notification to appropriate personnel of systemic operational problems.> Assists with software and hardware (asset management) tracking.> Support infrastructure systems, including but not limited to servers, storage, local and wide area networks.

Greater Nashville Area, Tn

• Manages nine team members which support current infrastructure including virtualization, active directory, storage, Citrix, Exchange, CommVault backups, Power Systems for AIX (pSeries) & IBM I (AS/400), & patch management.• Manages a $3 million operational and a $2 million capital budget. • Migrated Exchange 2003 from aging hardware to Exchange 2010 running on VMware virtual environment consolidating from 15 servers to 5.• Instituted a new maintenance program designed to drive down unplanned outages by 20%. • A contributing member of the Architecture Review Board where all technology is reviewed and voted on before making it into the organization. • Established a Career Path program for the department so the team members have a clear understanding of what is needed to advance their technical careers within IT. • Completed VMware implementation and migrated 200 servers saving $4 million in hardware refresh, power and cooling for next 4 years and $300K/year in operating moving forward.• Centralized backups using CommVault Simpana saving $300K/year in combined operating/capital.• Migrated critical applications such as Exchange 2003/2010 and Oracle from IBM SAN to new EMC SAN on time and under budget.• Disaster Recovery saving $100k by repurposing 14 Dell Servers.• Deployed two new technologies while developing DR. Recover Point replicates storage data from Nashville to Orlando and Site Recovery Manager which provides failover/failover virtual machine protection. These technologies help us to meet our RTO/RPO objectives. • Developed a 3-year strategic road map that included the infrastructure needs to enable the business to serve the guest in new ways while saving the company money and streamline processes.

I originally started at Gaylord as a Systems Engineer II. Eventually I worked may way to Lead Engineer. While at Gaylord I have provided support for the following systems: Dell hardware, IBM/EMC Storage, VMWare 3.x - 4.x, Active Directory, Citrix Metaframe, Veritas NetBackup 4.5 - 6.5, and CommVault backups.Served as a member of the Architecture Review Board which review new technology & significant design changes.Actively participate in change management process.Act as team lead on many infrastructure & application projects. Assist manager with resource leveling.Active participates in root cause analysis (RCA).

Panama City, Florida Area

 Responsible for implementing, supporting, maintaining, and troubleshooting 30 NT/2000 servers and 900+ networked personal computers Provide application software setup, configuration, management, documentation, email setup, configuration and support Design and install Compaq rack servers & tape backup hardware to include wire management Serve as a mentor for technicians which improves staff continuity and knowledge transfer Coordinate support staff to resolve problems and assists DR planning Assist database administration and routine maintenance Directly support various operating systems and desktop applications and 200+ specialized hospital application software Available for on-call support 24 hours a day, 7 days a weekKey AccomplishmentsNetworked and interfaced hospital software programs with nationally recognized databases (e.g. Society of Thoracic surgeons and National Registry for Myocardial Infarctions) ensuring physician information was properly collected and transmitted. This is required to properly credential doctors. Recognized rating among the top 5% of best employees out of 1,900 Bay Medical Center employees as a result of this type of service and attention to detail.Commendation for outstanding work during system upgrades for Pathways Materials Management and Financial Management software. Documenting and implementing disaster recovery plan was instrumental to the overall success of IT. Recognized as the team’s most experienced and knowledgeable member with performance appraisal ratings of 292 out of 300 makes for a strong leader with management as the next step. Eighty percent of all software installations/upgrades successfully performed, including TriTech Computer Aided Drafting System (Emergency Management Software), MSI scheduling (Home Health Care), HBSI (Risk Management), ORSOS (Surgery Room), WinCoder (Medical Records), and ESI (Material & Financial Management).

Tyndall Air Force Base, Fl

 Processed Confidential, Secret, and Top Secret messages daily which spanned communication for the entire military installation. Keyed MODE 4 Crypto which synchronizes all military installations communication ability Served as day/night shift operator on Unisys/Sperry 1100 Mainframe System.  Performed tasks of running daily batch processing to include decollating, bursting, and storing data output in appropriate bins. Became system monitor (analyst) for Military Personnel, Civilian Personnel, and Military Pay.  Scripted with Job Control Language which tells the Unisys/Sperry 1100 Mainframe how to run batch processing Input tapes, punch cards, and disc platters for special runs to produce end-of-month and end-of-year processing. Attained Top Secret SCI Clearance needed to perform duty in the Republic of KoreaLetter of Appreciation received from Lt. Colonel Stephen Lunsford, USAF Commander, for professional advice and technical support to alleviate computerized RADAR simulator shortcomings. This action provided valuable knowledge that would otherwise have been inaccessible. This system was rated “the best in command” by HQ ATEC Inspectors due to this special effort.Air Force Achievement Medal awarded while demonstrating outstanding leadership, technical expertise, and dedication in support of two major military exercises. During these exercise periods my operational oversight provided a 100 percent on-time delivery of over 3,400 Integrated Tasking Orders, while maintaining 99 percent system reliability rate for 48 United States and Korean command and control sites. Attention to detail and ability to promote teamwork contributed to my shift being awarded “Shift of the Month” honors for March and June 1992.