At Machines & Cloud, we stand out as a unique managed services company, providing tailored cloud migration and MSP solutions to address the specific needs of your business. We understand that every organization is different, which is why we strive to create lasting partnerships that cater to your individual requirements.Utilizing our Comprehensive Machines & Cloud Assessment, we develop custom-fit programs that integrate people, processes, and technologies harmoniously, empowering your organization to achieve its objectives. Our services, ranging from data privacy and security to cost management and optimization, ensure that we remain a technology-independent partner, dedicated to delivering exceptional results for your business.

● Chief Information Officer, providing executive leadership for decision-making regarding tech investments and operations while leading a 50-member high-performance team executing on all information and technology deliverables.● Served as a member of Executive Leadership team, collaborating closely with the Board of Directors, CEO, other senior executives on high-level strategic plans and values.● Led and launched company mission and vision pillars to create a culture of innovation, accountability, transparency, and honesty.● Managed allocation of $20M+ annual IT budget, successfully identifying opportunities to achieve yearly budget goals.● Drove and directed enterprise CRM strategy and SAP transformation initiatives that increased productivity by 30% and reduced new-customer implementation time by 60%.● Drove $150M increase in annual sales by designing and delivering a solution that provides Sales teams with tools for comprehensively tracking customer activity and engagement, effectively capturing 20% revenue growth YOY.● Led 15-member Product Information Management team responsible for all product information data for corporate e-Commerce website and 75 Member sites, consistently attaining 98% accuracy of product compliance across 400K+ items.● Optimized disaster-recovery program by migrating ERP system to a cloud-based solution that achieved 99.99% system uptime and 96% reduction in disaster recovery time frame for 150+ servers.● Designed and implemented data warehouse and business intelligence platform that improved customer service productivity by 10% by integrating new data into existing infrastructure and leveraging advanced analytics models.● Drove, and led 75 Member Presidents, CEOs, and CIOs quarterly council meetings on best practices in technology.

● Directed delivery and continuous improvement of network infrastructure and services in a 24/7 global enterprise environment, leading daily operations and professional development of a 30-member team.● Drove planning, engineering, implementation, and maintenance of local- and wide-area networks (LANs/WANs) supporting operations across all 50 states and Canada, ensuring best-in-class stability of all communications network services.● Sourced, fostered, and grew robust partnerships with vendors representing $15M+ in annual spending.● Reduced cost to serve through cost reductions across North American operations by 20%, resulting in $1.2M in annual savings.● Directed operational initiatives across three locations (Atlanta, New York, Chicago) reducing cost to serve by 60% while increasing capacity by 30%, resulting in $500K in additional revenue.● Managed Tier 1, Tier 2, and Tier 3 customer-facing service teams providing exemplary customer excellence support.● Adopted new revenue streams by implementing unified cloud communications platforms resulting in $2M+ in additional annual revenue.

● Responsible for all services installed in the Bay Broadband service area. To include major tower and distribution sites as well as all voice and data systems used to provide the complete spectrum of integrated services.● Provided the technical knowledge required to efficiently assign and administer the workforce, which implemented and maintained an evolving and highly sophisticated network.● Managed Network Operations Center (NOC) monitoring systems to ensure the capacity and the performance of the network were at 99.99% up time.● Managed Dispatch team to provide timely and accurate service delivery windows, while ensuring customer satisfaction● Built processes necessary to ensure that products sold are installed and maintained in an efficient and professional manner, included building a team of proficient technicians capable of servicing the network to keep it at peak operating levels● Built and Managed 45 Cellular Sites throughout the Delaware and Maryland Regional Area.● Created maintenance plans for all cell sites and central office hardware to include monthly, semi-annual and annual inspections.