Robert Greene Email & Phone Number

Florida, United States

United States

Columbus, Ohio Area

- Maintains day-to-day operation of local area network (LAN) system; provides ongoing system maintenance and evaluation.-Provides advanced support and maintenance for in-house servers, applications, workstations, andrelated hardware and software.-Determines requirements for and the feasibility of, new and/or upgraded applications and systemsincluding hardware and software needs, maintenance, and support.-Updates and maintains department-specific websites.-Instructs and trains users in operation of and procedures for system; researches technicalcomputer manuals; writes user manuals and instructions.

-Managing all aspects of assigned projects from start to finish.- Provides hands-on implementation and technical oversight of all Business Class services-Product development.-Followed guidelines within a Change Control process.-Circuit design and implementation.-Network design and implementation.-Port and VLAN assignment.-Switch configuration and deployment.-Wireless Design and implementation.-Wireless site surveys.-Access Point configuration and deployment via wired or backhaul.-PRI voice gateway configuration, installation and turn up.-Circuit testing and Certification via RFC 2544 for Metro Ethernet.-Provides remote and on-site troubleshooting for support of all fiber-based Metro Ethernet and hospitality services.

-Provide high level technical support for all Business Class products (Metro Ethernet, Optical, DWDM, CWDM, SONET, DOCSIS, Business Class Ethernet, PRI, Wireless Solutions, Managed Security, Hospitality Networks, T1 and Voice.)-Effectively working well in a team atmosphere and independently, flexible to manage multiple projects at one time.-Configuration, management of layer 2 and layer 3 connections of both Cisco, Juniper, ADVA and Foundry hardware.-Cisco, BelAir and Sonic Wall wireless device administration and managed security.-Supported remote wireless users with connectivity issues.-Circuit certification using a JDSU test sets.-Document all technical issues/solutions in company ticketing database systems.-Respond to Remedy email tickets and service questions electronically in a timely manner.-Circuit monitoring and bandwidth usage, analyze traffic patterns, volume and make recommendations to management on solutions for improvement. -Proactive tracking, reporting and resolution of network outages within SLAs. to isolate network related issues.-Document new devices, data circuits, maintain network diagrams, hardware inventory and ensure that they are updated.-Coordinating of network maintenance with Network Operations and Regional NOC.- Issuing maintenance notifications to customers based on Network Event Change Notifications provided by Network Operations.-Experienced with single mode, multimode fiber optics both single and dual strand.-TCP/IP network, DHCP and DNS administration.-Email and DNS record management.-Cisco, Juniper, ADVA and Foundry CPE management.-Cable Modem diagnostic and trouble shooting.-Special project on design, product development and implementation processes.

-Provide high level technical support for all Business Class products (Metro Ethernet, Optical, DWDM, CWDM, SONET, DOCSIS, Business Class Ethernet, PRI, Wireless Solutions, Managed Security, Hospitality Networks, T1 and Voice.)-Effectively working well in a team atmosphere and independently, flexible to manage multiple projects at one time.-Configuration, management of layer 2 and layer 3 connections of both Cisco, Juniper, ADVA and Foundry hardware.-Cisco, BelAir and Sonic Wall wireless device administration and managed security.-Supported remote wireless users with connectivity issues.-Circuit certification using a JDSU test sets.-Document all technical issues/solutions in company ticketing database systems.-Respond to Remedy email tickets and service questions electronically in a timely manner.-Circuit monitoring and bandwidth usage, analyze traffic patterns, volume and make recommendations to management on solutions for improvement. -Proactive tracking, reporting and resolution of network outages within SLAs. to isolate network related issues.-Document new devices, data circuits, maintain network diagrams, hardware inventory and ensure that they are updated.-Coordinating of network maintenance with Network Operations and Regional NOC.- Issuing maintenance notifications to customers based on Network Event Change Notifications provided by Network Operations.-Experienced with single mode, multimode fiber optics both single and dual strand.-TCP/IP network, DHCP and DNS administration.-Email and DNS record management.-Cisco, Juniper, ADVA and Foundry CPE management.-Cable Modem diagnostic and trouble shooting.-Special project on design, product development and implementation processes.

-Assists users with any issues related to connectivity, printers or help with applications. Maintains help desk trouble ticket system.-Responsible for installing, configuring, monitoring and troubleshooting of the network.-Switch management with vlan from the core to edge switches.-Infrastructure management of a fiber backbone from the MDF to IDF locations.-Network testing using various devices from Fluke networks (Net Tool, One Touch, Link runner, and Wave Runner) that determines network statistics, Ethernet cable testing as well has wireless connectivity and displays network traffic.-Manages and leads and directs all aspects of facility operational concerns for the entire facility. Interface with staff and clients resolving issues and directing staff to meet time frames.-Controls assets and expenses providing all company product and services to clients.-Create monthly, quarterly and yearly budgets.-Discuss and resolve customer issues and maintain a positive relationship with our clients and vendors.-Cross-connecting from phone system to desired location with in the building.-Testing for dial tone.-Making all necessary changes and/or additions to telephone lines within the phone system. Example, activating or restricting different telephone options, such as long distance, 800 numbers, voice mail, rollover, etc...-Responsible for all Call Accounting.-Maintaining the phone system, such as necessary upgrades, updating virus software, changing and adding phone cards for expanding phone system.

Information Systems Management, Masters Of Business Administration

Bachelor Of Science, Information Science

Bachelors Degree Information Science