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Robert Grice is listed as Retired at House of representatives at 1901 Group, a with 357 employees, based in Narrows, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Robert Grice.
Robert Grice previously worked as Tier 2 System Support Specialist at 1901 Group, Llc/Leidos (Peo-Eis Service Desk) and System Support Specialist at 1901 Group. Robert Grice holds Associates Degree, Networking Specialist from Augusta Technical College.
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Robert Grice is a Retired at House of representatives at 1901 Group.
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Monitors the MSP Service Desk for incoming CloudWatch alerts, AWS Heath Alerts, and Splunk Alerts alerting them to incidents, and /or anomalies within the AWS (Amazon Web Services) environment. Utilizing ServiceNow for tickets and routing to the appropriate groups.
Support end user software and hardware enhancements and technical problems; build, configure. Create tickets and manage incidents, service requests, and problems through their full lifecycle. Troubleshoot end user incidents to resolution and identify root cause; escalate to internal and external groups. Provide support/training for on-boarding new employees. Diagnose and correct computer and telecommunication systems issues. Trained for queues involving NCIS, software and mobile phone issues. Answer customer calls reporting service changes and outages to Operations Support
Provide support for VA and DoD clients to process tickets to help create new scheduling availability or to resolve any issues that have come about. Requests from our clients are processed in the Scheduling Group regarding access to appointment types, mapping resource availability including guideline comments for scheduling.
Support end user software and hardware enhancements and technical problems; build, configure. Create tickets and manage incidents, service requests, and problems through their full lifecycle. Troubleshoot end user incidents to resolution and identify root cause; escalate to internal and external groups. Provide support/training for on-boarding new employees. Diagnose and correct computer and telecommunication systems issues. Answer customer calls reporting service changes and outages to Operations Support.
Answer customer calls reporting service changes and outages. Provided one call resolution when troubleshooting end user incidents to resolution and identify root cause, escalate to internal and external groups. Provided backend support for Insight, Grace Follow-On, and Mars 2020 missions Support network clients on JPL domain server, VOIP & local Area Network. Manage Server 2008 MS active directory. Support Window OS, Apple, Linux, Virtual Box. Support True Factor Authentication RSA token, Smart card, Apple File vault, Windows Bit locker and PGP. Create tickets and manage incidents, services requests, and problems through their full lifecycle.
Duties include packing finished product for Tetra Products regarding pet maintenance and stacking on to pallets in various sizes and weight.
Duties include providing billing support and processing payments. Troubleshooting signal and video issues as well as mobile devices. Advance support of networking issues involving satellite, DSL as well as third party ISP's. Upselling packages when applicable.
Duties include providing support for TaxSlayer Pro software, remotely connecting to client desktops, servers and workstations to provide networking capabilities for the software installed. Provide troubleshooting for firewalls and antivirus software within support limits as well as printing issues with client returns.
Duties include unloading general merchandise from truck, "picking" stock in a timely manner for use on the sales floor with a Telzon electronic equipment, general customer support on the sales floor.
Duties include providing billing support which include explaining credits and charges on a monthly cycle and giving discounts where applicable. Process payments and upgrading monthly packages when requested and upselling movie packages.
Other employees you can reach at 1901group.com. View company contacts for 357 employees →
Cade Terry
Colleague at 1901 GroupKuna, Idaho, United States
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Teja Reddy
Colleague at 1901 GroupTelangana, India
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Eric Wasil
Colleague at 1901 GroupChristiansburg, Virginia, United States
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Kimberly Switzer
Colleague at 1901 GroupThaxton, Virginia, United States
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Kerry Laxton
Colleague at 1901 GroupRoanoke, Virginia, United States
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Mahmoud Ebaid
Colleague at 1901 GroupIsmailia, Al Isma'Iliyah, Egypt
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Ryan Wilson
Colleague at 1901 GroupNampa, Idaho, United States
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Eric Barnes
Colleague at 1901 GroupMeridian, Idaho, United States
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Rachel Finn
Colleague at 1901 GroupBoise Metropolitan Area, United States
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Dallas Parker
Colleague at 1901 GroupBoise, Idaho, United States
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Quick answers generated from the profile data available on this page.
Robert Grice works for 1901 Group.
Robert Grice is listed as Retired at House of representatives at 1901 Group.
Robert Grice is based in Narrows, Virginia, United States while working with 1901 Group.
Robert Grice has worked for 1901 Group, Llc/Leidos (Peo-Eis Service Desk), 1901 Group, 1901 Group, Llc/Leidos(Us Navy/Nmci), 1901 Group, Llc/Leidos(Cerner/Oracle), and 1901 Group, Llc (Jpl).
Robert Grice's colleagues at 1901 Group include Cade Terry, Teja Reddy, Eric Wasil, Kimberly Switzer, and Kerry Laxton.
You can use AeroLeads to view verified contact signals for Robert Grice at 1901 Group, including work email, phone, and LinkedIn data when available.
Robert Grice holds Associates Degree, Networking Specialist from Augusta Technical College.
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