•Develop product roadmaps and present vision to internal and external audiences with a focus on driving ROI•Negotiate priorities, track progress, and remove roadblocks to meet product roadmap promises while prioritizing overall business objectives •Operate in SAFe Scaled Agile framework to manage sprints and planning increments •Perform market research to gather intel for SWAT analysis•Build customer pipeline to pilot new services and collect VOC so that intel can be used to prioritize product roadmap decisions•Perform qualitative and quantitative research to make data driven decisions on product development and resource allocation •Benchmark, track, and analyze data on product performance and customer usage/satisfaction

•Collaborated with Executive team on strategy, resources, and KPIs to best drive organizational growth and achieve business goals •Lead Agile teams composed of developers, designers(s), data analyst, and cross-functional team members•Gathered feature requests from stakeholders, generated user stories, and prioritize them into sprints •Solved problems of varying complexity, urgency, and criticality using appropriate methodologies•Negotiated all technical agreements in upwards of $500K with third party vendors and SaaS providers•Owned and maintained tech stack: Salesforce, AWS, Atlassian, Bynder, Segment, WordPress VIP, and Zendesk •Managed technology department budget of $2 million+•Lead and mentored a team of two direct reports

•Lead teams of developers focused on UX/UI building customer-facing desktop and mobile platforms •Wrote user stories to outline new features and prioritize into sprints •Owned all customer feedback on community websites to answer questions, report bugs, and prioritize new product development opportunities •Performed UAT on multiple systems and community web pages to ensure product quality•Lead and mentored a team of two direct reports

•Scrum Master who developed user stories and communicated cross-functionally to ensure projects met scope•Sourced third-party technology solutions research to be utilized by the Event Services department •Used CAD systems to draw and strategically manage floor plans for multiple events simultaneously•Created security and crisis management plans for onsite operations and supporting training materials (400 users)•Planned and executed all onsite operations for tradeshows to improve exhibitor/customer satisfaction•Lead initiatives to implement process efficiencies that saved 40-250+ hours/year of employee working time •Department representative on the CRM/IT Steering committee to prioritize and develop new software solutions•Built and managed sponsorship portfolio with revenue budget of $3 million •Created and managed operations budgets ranging from $5 million to $30 million •Lead and mentored a team of two direct reports

•Oversaw development of registration websites for better user experience and increased attendance •Created and executed onsite operations and registration plans •Lead beacon deployment and data analysis for event with over 130,000 customers •Created and managed budgets ranging from $1 million to $5 million

•Managed projects and vendors related to mobile apps, online directories, websites, lead retrieval, and other tech solutions as needed to accomplish tradeshow goals•Pioneered data integrations amongst multiple tech vendors to create better user experiences, improve data integrity, and find efficiencies •Managed budgets ranging from $50,000 to $200,000

•Collaborated with equipment manufacturers to create industry standards and safety/training manuals and videos for equipment operators •Used Adobe Acrobat to lay out manuals and create drawings, depictions, and safety labels

As a technical communication intern at Direct Supply I:- Perform customer support to help drive sales- Write technical manuals for a variety of products- Coordinate amongst suppliers, internal customers, and external customers to provide outrageous customer service

As an educator at Discovery World Museum I:- Developed and delivered presentation material for hour long labs- Taught classes on science and technology to all age groups- Manned and taught on the sailing ship Dennis Sullivan- Managed a booth promoting Discovery World’s use of alternative energies