Robert Harrison Email and Phone Number

Remote IT Support to usersDirect On location IT support to usersOrdering of Computer HardwareOrdering of Computer SoftwareComputer Hardware Set-upComputer Software Set-upComputer maintenance and replacement Server maintenanceServer backupsDomain User setupDomain user maintenanceEmail user setupEmail adding and deleting usersPBX MaintenanceTelephone installation Telephone maintenance and replacementPrinter installationPrinter maintenanceMobile phone set-upTablet computer set-upFirewall installation and set-upNAS Drive set-up

Remote IT Support to usersDirect On location IT support to usersOrdering of Computer HardwareOrdering of Computer SoftwareComputer Hardware Set-upComputer Software Set-upComputer maintenance and replacement Server maintenanceServer backupsDomain User setupDomain user maintenanceEmail user setupEmail adding and deleting usersPBX MaintenanceTelephone installation Telephone maintenance and replacementPrinter installationPrinter maintenanceMobile phone set-upTablet computer set-upFirewall installation and set-upNAS Drive set-up Touchstar delivery tracker installation and maintenanceTill / EPOS setup and maintenanceWebsite artworkFlyer artworkBusiness Card artworkBrochure artworkStationary artworkCompany Vehicle artworkProduct packaging artworkLabel artworkCompany photographerProcess MappingCreation of training materialCreation of office templatesCreation of Legal documentsCreation of company product Spec data and Safety data sheets

• Managing a team of 6 in the vision dept and managing a team of 9 in the white good dept• Training staff in business, finance, sales processes and new products and technology• Managing staff performance appraisals and ensuring KPI's are delivered• Delivering high quality customer service • Key Holder responsibilities and deputy to the assistant manager• Key achievements - Mentored and trained new staff from underperformance in store KPI's to a key KPI contributorsConsistently achieve above target sales and KPI's Successful sales launch of new TV range of 40+ TV's within a month, including staff trainingManaged store refit process including creation of a expired stock clearance store

 Design of picture and video adverts using Adobe CS4 IT Support for in-house equipment computers & networks Producing quotes and processing sales Managing advertising database & supervising data input staff Customer service management Office liaison for field based staff Monitored multiple office email systems and phone system

Day to day running of storeTaking care to make sure all staff duties were being performedDaily close down ad lock up of store unit