Robert Ivanov Email & Phone Number

Yerevan, AM

Ереван, Армения

- Conducting a thorough review of technical API documentation and communicating the results to the information sharing to team.- Monitoring payment transactions and performance metrics, and identifying areas for improvement. - Developing a comprehensive understanding of payment flows.- Keeping up to date with industry trends and best practices in payment.

Ереван, Армения

- Coordinating and leading the work of the Change Management Team- Developing and implementing a structured change management process to manage changes to anorganization's processes, technology, and systems.- Evaluating change requests to ensure that they are necessary, feasible, and aligned with organizational goals.-Assessing the impact of proposed.

Ереван, Армения

· Coordinate and lead the work of the change management team,· Teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff,· As receiving the ticket and service request implement initial review, criteria based edition, define priority, make first level.

Ереван, Армения

· Receive and process tickets and service requests from company staff,· As receiving the ticket and service request implement initial review, criteria based edition, define priority, make first level troubleshooting and bug checking, solve the issue and close the ticket, in case of impossibility process assignment to the responsible team/department,· Keep.

- Lead the seamless integration of payment solutions into client platforms, ensuring secure and efficient transactions.- Perform pre-authorization and risk management checks to minimize fraud and ensure secure payment processing.- Enhance the payment process by designing intuitive and user-friendly interfaces that improve customer satisfaction.- Conduct.

Organizational Leadership

I am a proud graduate of Leadership School , where I honed my leadership skills through a blend of rigorous coursework and practical.

Education record