Robert Ivanov Email & Phone Number

Yerevan, Am

Ереван, Армения

- Conducting a thorough review of technical API documentation and communicating the results to the information sharing to team.- Monitoring payment transactions and performance metrics, and identifying areas for improvement. - Developing a comprehensive understanding of payment flows.- Keeping up to date with industry trends and best practices in payment integration, and making recommendations for improvements and enhancements.- Creating API documentation for the payment gateway owned by the organization.- Enhancing payment integration effectiveness by developing a thorough understanding of the payment industry.- Sharing knowledge with the team regarding technical solutions for payment integrations that are specific to the organization.- Identifying technical solutions for payment integrations that are specific to the organization.- Working with cross-functional teams, including product, engineering to identify payment integration requirements and develop integration plans.- Managing the integration process, from scoping and planning through to implementation and post- implementation support.- Ensuring that payment integrations are delivered on time, within budget, and to the required quality standards.- Testing and troubleshooting payment integrations, identifying and resolving any issues or bugs. - Developing and maintaining relationships with payment providers and other third-party vend

Ереван, Армения

- Coordinating and leading the work of the Change Management Team- Developing and implementing a structured change management process to manage changes to anorganization's processes, technology, and systems.- Evaluating change requests to ensure that they are necessary, feasible, and aligned with organizational goals.-Assessing the impact of proposed changes on people, processes, technology, and systems, and identifying potential risks and issues.- Developing detailed change management plans, including communication plans, training plans, and risk management plans.- Overseeing the implementation of changes, ensuring that they are implemented on time, within budget, and with minimal disruption to the organization.- Communicating changes to all stakeholders, including employees, customers, and partners, and ensuring that they understand the rationale for the change and how it will affect them.- Tracking and reporting on the progress of changes, and ensuring that any issues or delays are addressed in a timely manner.- Continuously reviewing and improving the change management process, in order to ensure that it remains effective and efficient.· Coordinate and lead the work of the Change Management Team

Ереван, Армения

· Coordinate and lead the work of the change management team,· Teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff,· As receiving the ticket and service request implement initial review, criteria based edition, define priority, make first level troubleshooting and bug checking, solve the issue and close the ticket, in case of impossibility process assignment to the responsible team/department.

Ереван, Армения

· Receive and process tickets and service requests from company staff,· As receiving the ticket and service request implement initial review, criteria based edition, define priority, make first level troubleshooting and bug checking, solve the issue and close the ticket, in case of impossibility process assignment to the responsible team/department,· Keep tense contact with the responsible teams/specialists, require updates regarding the incident resolution process, based on procedures follow service and operation level agreements,· Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services,· Teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff.

- Lead the seamless integration of payment solutions into client platforms, ensuring secure and efficient transactions.- Perform pre-authorization and risk management checks to minimize fraud and ensure secure payment processing.- Enhance the payment process by designing intuitive and user-friendly interfaces that improve customer satisfaction.- Conduct comprehensive QA testing, including load, network, security, and speed tests, providing detailed feedback and improvement suggestions.- Collaborate with clients to understand their requirements, provide strategic planning, and deliver customized payment solutions.- Offer continuous monitoring, regular updates, and customer support to ensure the payment systems remain efficient and secure.- Implement and maintain PCI DSS compliance, including designing secure architectures and conducting regular audits.

Organizational Leadership

I am a proud graduate of Leadership School , where I honed my leadership skills through a blend of rigorous coursework and practical.

Education record