Robert Jackson Email & Phone Number

• Served as the System Administrator for the OnBase application.• Support installation of the solution• Improve systems by studying current practices; designing modifications• Define project requirements by identifying project milestones, phases, and elements; forming project team• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions• Assist in the creation of test plans and perform functional, regression, and integration testing associated with changes made to OnBase as part of the Service Delivery Program.• Assist with end-user training.• Assist in the creation of test plans and perform functional, regression, and integration testing associated with changes made to OnBase or EPIC.• Work with Hyland Software for technical support as needed.• Planning future growth of the OnBase solutions

Miami, Florida, United States

• Proactively engage with Operations, Training and Facilities in the site to ensure cooperation & communication at all times.• Define and/or implement IT policies, procedures, and best practices & share with IT EUS Director for review, to ensure IT consistency in all sites• Proactively interact with the IT PMO to understand upcoming projects and manage the list of IT site deliverables• Proactively monitor the change management reports for site to ensure awareness of all activity & support needed.

Miami, Florida, United States

• Researched issues on various computer operating system such as Windows and Macs to resolve complaints and answer inquiries.• Train customer on the basic use of the Microsoft Office Suite• Supported customer's having data connectivity issues.• Assisted customers with technical issues via email, live chat, and telephone.• Connect to customers device using Bomgar Remote Desktop Software.• Assist customers with preforming their system backups or retrieval of their data using Mozy Online Backup and Carbonite.

Hialeah, Florida, United States

• Trained new employees and explained IT protocols clearly and efficiently.• Maintained records, logs and the lifecycle of work requests using Remedy Help Desk Ticketing Software.• Troubleshot hardware issues and worked with service providers to facilitate repairs.• Used Active Directory to created new account, reset passwords and configured access for users.• Maintain daily, weekly, monthly, and yearly backups with Norton Backup Exec.• Train users with the use of the Microsoft Office Suite.• Provide onsite trouble-shooting to field office Windows 2003 and 2008 servers • Assist other district field office using Landesk Remote Desktop Software.• Apply system images using Landesk Remote Desktop

Bachelor Of Business Administration - Bba, Business Analytics

Associate Of Science - As, Information Technology