Robert Kaplan Email & Phone Number

San Francisco Bay Area

Strategically lead and optimize all facets of our resale business, which encompasses e-commerce, wholesale, and our customer experience teams.

San Francisco Bay Area

- Oversee all west coast facility operations, which includes shipping, receiving, and our technician department.- Established 5S and lean warehousing practices.- Increased the team size by over 100% and established a culture of accountability & productivity.- Identify and develop high potential team members.- Partnered with the finance and leadership teams to create and split P&L by region.- Create and implement new KPI’s that align with P&L / Revenue goals.- Assisted with product management to bridge the gap between our daily operations and our engineering team, in regard to our proprietary software.

Queens, New York, United States

- Manage a team of 20-30 employees in two locations. (Queens & Yonkers)- Monitor Key Performance Indicators and meet goals through performance management.- Hold employees accountable through coaching and disciplinary action.- Ensure team members follow specific methods and operating procedures in order to successfully complete their work safely and efficiently.- Proactively work on labor planning and staffing.- Conduct interviews and make hiring decisions. - Actively train new hire classes through a combination of presentations and hands-on learning.- Conduct Behavior Based Safety Observations in the field to identify gaps in performance and safety.

New Jersey, United States

- Coordinating transportation providers to ensure prompt and proper movement of shipments.- Responding to customer inquiries and referring clients to the proper channels while keeping response times under 1 hour.- Reviewing purchase orders and shipping documents to ensure accuracy.- Partnering with operations to coordinate special shipping arrangements as necessary.- Tracking and fixing shipping errors.- Preparing bills and invoices.- Ensuring that the quality of all services provided meets the required standards.- Developing/documenting processes that make the supply chain more efficient and organized.- Analyzing our software and partnering with the Product team to implement updates and make the user experience seamless.

New Jersey, United States

- Co-Manage a team of 25-60 employees. - Monitor Key Performance Indicators and meet goals through performance management.- Hold employees accountable through coaching and disciplinary action.- Ensure team members follow specific methods and operating procedures in order to successfully complete their work safely and efficiently.- Proactively work on labor planning and staffing.- Conduct interviews and make hiring decisions. - Actively train new hire classes through presentations and hands-on learning.

New Jersey, United States

- Responsible for managing the customer experience by connecting with customers to ensure they receive excellent quality of service.- Safely operate a 16-26 foot box truck. - Perform pre and post trip DOT inspections.-Manage the team and our time in compliance with Clutter’s policies. -Engage coworkers to improve the quality of the team and lead by example.-Responsible for holding a team of 2-5 associates accountable to completing tasks safely and efficiently.

Bachelor Of Arts - Ba, History

Associate'S Degree, History