Benjamin Williams Email & Phone Number

San Leandro, California, United States

San Francisco Bay Area

• Selected to lead transition from a national fulfillment network into a regional network that maintained national deliveries.
• Oversee regionalization strategy for improving shipping process engineering to all US and Canada non-sortable warehouses, focusing on optimizing inventory distribution and trucking supply chain.
• Supervise all order-to-customer logistical functions at 81 fulfillment, distribution, and warehouse centers.
• Led code programming team, transforming underutilized technology into KPI dashboard warehouse managers use to make internal operations and deliveries significantly more efficient.
• Manage 6 direct and 9 matrixed reports, product/project planning, requirements, contract SOW, budget, schedule, tasks, process, tracking, quality, data analysis, KPI metrics, evaluation, problem-solving, communication.
• Collaborate with internal and external partners, leaders, and agencies to facilitate and collaborate on initiatives.

• Supervised 54 managers, leading 800 hourly associates shipping ~840,000 orders monthly and $1.1M annual budget.
• Orchestrated efficient order processing, inventory, quality, safety, technology, shipping, receiving, transportation, staff, and other warehouse operations using leadership, problem-solving, and ability to work under.
• Directed e-commerce order fulfillment robotic sorting with compact array of sort locations scaled and customized to process thousands of items per hour quickly and accurately with limited labor.
• Quantify operational impacts by conducting workflow analyses, value engineering, and operations research. ➤Select Achievements
• Ranked #1 of 77 warehouses by improving process automation, productivity, technology, safety, and employee relations.
• Led ~850 employees to exceed order promised delivery date to customer metric (Delivery Estimate Accuracy DEA STL) company average by 1.2% over ten warehouses by successfully adapting to large, containerized volume.

• Managed warehouse teams fulfilling e-commerce orders picking, packing, shipping, and delivery within time expectations.
• Ensured team had tools needed to succeed with the highest levels of safety, quality, and attendance performance at work.

Virginia, United States

• Led 21 Marines, ensuring security at embassies and consulates in multiple countries by fostering detail-oriented teamwork.
• Oversaw security functions to senior-level U.S. and foreign diplomats in volatile, unstable, rapidly changing environments.
• Liaised between my guard force and leaders of the host nation, US military, State Dept., and other government agencies.
• Ensured 24/7/365 mission readiness by managing $14M equipment budget, inventory, and maintenance with zero losses.
• Boosted team proficiency in security, military operations, emergency response, and crisis management by leading training.
• Held Top Secret, Sensitive Compartmented Information TS/SCI security clearance.

Ethiopia, South Africa, And China

• Enabled flight operations, readiness, mechanical maintenance, and personnel training for 17 military helicopters.
• Led maintenance and logistics of rotary wing aircraft, and support equipment.
• Planned and implemented the global transportation of aircraft and support equipment.
• Facilitated aviation readiness by managing multimillion-dollar equipment, logistics, and supply chain.