- Managed a team of developers across custom internal platforms including billing, satellite terminal provisioning, vessel and shore-side Linux-based Smart Box, and enhanced cybersecurity platforms- Provided competitive comparison product reports across internal platforms- Forecasted future development roadmaps and system enhancement requirements- Managed and cross-trained staff to ensure continued availability between systems- Prepared and managed budgets required for team expansion and development goals

- Designed and maintained budget to support infrastructure, projects, and future requirements while considering cost and long-term planning- Established long-term infrastructure and development goals for quarterly delivery- Orchestrated a 24/5 on-call Security Operation Center, including managing a support team- Spearheaded a vessel-based cybersecurity solution utilizing Cisco hardware and developed open-source code, including leading a team of full-stack developers- Coordinated full-stack development of both backend and frontend dashboards for internalmanagement of the platform and client access for visibility and control of the respective vessel fleets- Developed backend infrastructure to support vessel-side traffic collection, pre/post processing, andimport from 200+ vessels utilizing custom scripting and Elastic stack technologies- Designed and implemented scripts and I-PXE boot routines for automated system deployments,configured entire rack setups prior to shipment to vessel- Researched, designed, and developed a bandwidth MGT project; utilizing InfluxDB, Docker, Python,Kafka, Layer 7 DPI, and Linux-based firewall/throttle to control satellite bandwidth allotments- Deployed Ansible and Ansible Tower technologies to automate management of internal infrastructureand remote vessel-related tasks- Modernized internal infrastructure across multiple data centers, coordinated with vendors ontechnology, design, enterprise level licensing agreements, and physically deployed the solution- Enhanced H/A data center operations utilizing ESXI virtual hyperconverged solutions, and advancedCisco Nexus technologies, remote power management, and enhanced NAS deployments- Coordinated with Arin; to bring in-house /21 ipv4 public allocations to enhance existing infrastructure

- Design, Deploy, and Maintain two separate Datacenter cabinets for various company applications- Locate , Test, and Deploy advanced functionality projects for various clients- Maintain office licenses, software subscriptions, and renewals- Coordinate equipment ordering from a wide variety of vendors- Coordinate with different vendors for in-house and client project needs- Develop solutions following guidelines provided by clients- Provide Tier 3 support to our international support department- Coordinate support for our Framingham Office Employees and a Backup for our International Office's- Manage updates and upgrades- Train Employees on various projects before go-live period- Give guidance and mentorship to employees- Document processes on in-house WIKI- First Point of Contact for any Infrastructure or Application Emergencies- Liaise with various support contracts to assist with advanced troubleshooting on unique software applications

- Provide technical support onsite and remotely for dealership IT equipment- Assess, install, and configure equipment to accommodate system requirements - Train end users on use of hardware, software, and networking equipment - Troubleshoot IT equipment, including routers and servers - Problem solving unique issues utilizing intra-department collaboration - Experience using SalesForce CRM for tracking and documenting customer issues - Know-how configuring and troubleshooting within a Linux operating system - Design and implemented several applications to improve support within internal department - Document and train employees on new hardware being implemented

- Designed networks independently or in conjunction with other engineers for commercial clients - Engineered, configured, installed, and troubleshot installations - Provided technical support for clients on-site, via telephone, and remotely - Supervised and trained four to six employees in a call center - Assigned responsibilities and managed project assignments - Created training documentation, and policies and procedures - Assist with monitoring and maintaining company NOC - Installed and troubleshot DirecTV systems, including installation of back-end systems (i.e. alignment of dish, configuration of SWM equipment) and end user equipment

- Provided technical assistance with telephone, internet/computer, and cable television support- Assisted in many company departments, including billing support, payments, installations