Robert Klingerman Email & Phone Number

Boston, Ma

• In charge of up to four projects simultaneously, prioritizing assignments from six attorneys and 46 local counsel with rapidly changing deadlines and scope• Establishes and manages working relationships and collaborates / escalates as necessary with attorneys and paralegals from local counsel to expedite emergency searches, leverage subject matter expertise, and develop consensus on wording and presentation of material• Successfully leverages expertise and input from multiple stakeholders, attorneys, and subject matter experts to produce continuity documents regarding research procedures and document production (Compilation and indexing of documentation related to a specific case requested by plaintiff’s counsel)• Under tight deadlines, meticulously investigates claims of product liability using multiple databases and communicates findings through email and memoranda for up to 6 attorneys and 46 local counsels• Utilizes Microsoft Office Suite and Adobe to view, catalogue, and distribute documents and information to stakeholders and subject matter experts• Exercises security procedures and discretion regarding use, storage, and dissemination of government documents that are declassified or classified as NOFORN (Not Releasable to Foreign Nationals)• Coordinates with firm staff and attorneys to aid in special projects, including billing, digitization of hardcopy files, and database creation and enhancement

Needham, Ma

Cashier, face to face customer service, stocking shelves, inventorying merchandise

• Ensured accurate entry of up to 6,000 daily cash orders with total value of up to $90 million into proprietary CashTrak computer program• Verified cash orders and other data to ensure accurate deliveries to clients. Researched records to investigate reported discrepancies• Acted as direct point of contact for clients, customer service department, banks, and other company branches. Resolved issues and responded to inquiries as a representative of the company• As Vault Staff Lead in charge of five employees, participated in daily status meetings with branch management to resolve issues and enhance processes as well as interview of potential Vault employees

Chestnut Hill, Ma

Part-time security officer at Boston College Eagles home football games. Worked on the field in the north end zone. Reported drinking and unruly behavior in the stands to BC Police officers. Also, after certain games, acted in a crowd control capacity after fans rushed the field.

Allston, Ma

Loss Prevention Detective. Used closed circuit television and floor walking as a means to monitor an apprehend shoplifters and dishonest associates. Also assisted store management in efforts to deter theft, including "Shrink Awareness" programs, physical security of merchandise such as ink tagging and cabling. Maintained a friendly but professional relationship with Associates, Store Managers and District Loss Prevention Manager.

Nantucket, Ma

Summer Reserve Officer. Walked regular beat in Nantucket. Worked details of various durations and locations. Presented self as face of Nantucket to tourists, residents. Trained as First Responder, including basic first aid, CPR, and Automatic External Defibrillator (AED). Also trained in basic self defense.

Cashier, stocker, customer service, field worker. Applied skills to many different positions requiring different levels of interaction with customers and other employees. Worked with customers to develop gardening plans, choose plants. Assisted farm carpenter on several projects.