Lead/Coach/Develop Associates & Management employees through Customer Service & Sales initiatives at multiple Locations.Company Best in Class Winner 2 Times. Traveling to several Locations outside of direct responsibility to help re-launch or provided ongoing Leadership driving performance.Incremental Ancillary Revenue Growth to over 5 Million with 50% improvement over 5 years which resulted in record P&L performance throughout locations of Business Partnership responsibility. Facilitation of Training Programs virtually across National DivisionInterview / Recruit prospective employees.Mentor colleagues throughout Northeast AreaBest In Class Winner 2 TimesCustomer Experience Owner

Origination of Mortgage Loans through various Marketing Channels. And Owner of Mortgage Closing Business conducting Real Estate Closings for Refinance or Purchase Transactions for Title, Escrow & Abstract Companies.

Several Leadership Positions throughout 12 Year Career in multiple Locations with incremental Responsibility and increasing Staff size. Coaching / Development in 3 -900 seat Call Centers from Sales Staff to Center Director Level Employees. Led Sales, Service, Training, & Human Resource Development Initiatives in Career Pathing, Coaching, & People Skills. New Hire Development Manager -Created Role to Lead Sales Staff Performance KPI's from initial hire with follow-up proccesses through 1st year results. Achieved #1 in Division in Retention & Performance out of 16 Call Centers.Led Small Business Start up of 96 Call Center SB Employees which achieved plan quicker than any other SB Call Center.Sales Supervisor with outstanding Performance & employee engagement started a great Career at MCI earning Company Awards / Trips and recognition throughout those 12 Years.