Senior Service Delivery Manager
Current
Feb 2023 - Present
AeroLeads people directory · profile
Robert Laszczewski Email & Phone Number
Senior Service Delivery Manager at Ensono
at
Ensono
1 work email found
@ensono.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Service Delivery Manager at Ensono
Location
Gdansk Metropolitan Area, Poland, Poland
Company size
Who is Robert Laszczewski? Overview
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Quick answer
Robert Laszczewski is listed as Senior Service Delivery Manager at Ensono at Ensono, a company with 1754 employees, based in Gdansk Metropolitan Area, Poland, Poland. AeroLeads shows a work email signal at ensono.com and a matched LinkedIn profile for Robert Laszczewski.
Robert Laszczewski previously worked as Senior Service Delivery Manager at Ensono and Technical Delivery Manager at Ensono. Robert Laszczewski holds Prince 2 Registered Practitioner from Apmg - International.
Company email context
Email format at Ensono
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{first}.{last}@ensono.com
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AeroLeads found 1 current-domain work email signal for Robert Laszczewski. Compare company email patterns before reaching out.
Profile bio
About Robert Laszczewski
Inspired and results driven Technial Delivery Manager, that combines experience in process improvement, stakeholder management and troubleshooting skills. Dedicated performer that questions and understand why and how things work, effectively utilizing the skills and resources, achieving highest level of customer satisfaction. A Prince 2 Practitioner with the understanding of the software development cycle and project delivery processes. Passionate performer with proven track record in setting best practices achieving multiple awards
Listed skills include Saas, Incident Management, Itil, Call Center, and 24 others.
Current workplace
Robert Laszczewski's current company
Company context helps verify the profile and gives searchers a useful next step.
Ensono
9 roles
Robert Laszczewski work experience
A career timeline built from the work history available for this profile.
Technical Delivery Manager
Aug 2022 - Feb 2023
Major Incident Manager & Problem Manager
May 2020 - Aug 2022
Senior Major Incident & Problem Manager
- Responsibilities:
- Leading the recovery of high severity major incidents
- Manage the quality of communications to stakeholders ensuring that major incident communications are relevant, concise and timely
- Production of quality Major Incident Report with observations and recommendations to prevent recurrence
- Support the Head of Service Operations in optimizing the Major Incident Management service to deliver quality outcomes that lead to high levels of customer satisfaction
- Analysis and reporting of incident trend data to identify and eliminate root causes
Jun 2014 - May 2020
Product Introduction Engineer (6 Months Contract)
- Responsibilities:
- Provide work breakdown at start of project to input to project plan
- Input to FRS by working with Solutions Manager to produce User Interface documents
- Set up customer default data on production systems as part of project delivery
- Provide input to each iterative development cycle to ensure quality of user interface
- Ensure solutions are fit for purpose before internal qualification
Feb 2014 - Jun 2014
Senior Service Delivery Manager
- Responsibilities:
- Stakeholder management for selected key high profile accounts
- Project Subject Matter Expert and Project Assistant
- Point of contact towards Project Quality Assurance
- Delivery of the Project Documentation, including user materials, support instructions and processes, and communication plans
- Active contributor to development of the Project Scope
Oct 2010 - Oct 2013
Irt Support Specialist
- Responsibilities:
- Subject Matter Expert for project technical issues
- Team training and development
- Defining new processes and work instruction for Support on and offshore teams
- Verification and Execution of SQL scripts
- Active participation in creation of the new reusable scripts for supported projects
Apr 2010 - Oct 2010
Incident Management Agent
- Responsibilities:
- Account Management for key customer accounts
- Point of contact for escalations and troubleshooting
- Incident Management against the Service Level Agreement
- Trusted Customer Subject Matter Expert towards developments of highly effective procedures and processesAchievements:
- Active participation in the development, revision and implementation of processes and standards for service delivery – earning awards for extra mile.
Jan 2009 - Apr 2010
First Line Support Analyst – Global Support Center (12 Months Contract)
- Responsibilities:
- Point of contact towards technical issues with the projects
- First call resolution for reported incidents
- Support and guidance to key customer clinical teams managing Clinical Trials
- Ad-hoc reporting and creation of reporting on demand
- Training and Quality Control for new startersAchievements:
Oct 2007 - Oct 2008
Team & coworkers
Colleagues at Ensono
Other employees you can reach at ensono.com. View company contacts for 1754 employees →
AH
Abbie Hudson
Colleague at EnsonoLondon, England, United Kingdom, United Kingdom
View →
NK
Naveen Kumar Salimeti
Colleague at EnsonoHyderabad, Telangana, India, India
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JJ
Jaffer Jamaludeen
Colleague at EnsonoChennai, Tamil Nadu, India, India
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PS
Paula Smith
Colleague at EnsonoNaperville, Illinois, United States, United States
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TM
Terry Masters
Colleague at EnsonoUnited States, United States
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SR
Santhosh Ram Ekambaram Sridhar
Colleague at EnsonoChennai, Tamil Nadu, India, India
View →
RP
Ravisankar Penumala
Colleague at EnsonoPune, Maharashtra, India, India
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KD
Kiran Duggirala
Colleague at EnsonoDowners Grove, Illinois, United States, United States
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KL
Kieran Lovell
Colleague at EnsonoMytchett, England, United Kingdom, United Kingdom
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ST
Sonnie Thomas
Colleague at EnsonoBengaluru, Karnataka, India, India
View →
Abbie Hudson
Colleague at EnsonoLondon, England, United Kingdom, United Kingdom
View →
NK
Naveen Kumar Salimeti
Colleague at EnsonoHyderabad, Telangana, India, India
View →
JJ
Jaffer Jamaludeen
Colleague at EnsonoChennai, Tamil Nadu, India, India
View →
PS
Paula Smith
Colleague at EnsonoNaperville, Illinois, United States, United States
View →
TM
Terry Masters
Colleague at EnsonoUnited States, United States
View →
SR
Santhosh Ram Ekambaram Sridhar
Colleague at EnsonoChennai, Tamil Nadu, India, India
View →
RP
Ravisankar Penumala
Colleague at EnsonoPune, Maharashtra, India, India
View →
KD
Kiran Duggirala
Colleague at EnsonoDowners Grove, Illinois, United States, United States
View →
KL
Kieran Lovell
Colleague at EnsonoMytchett, England, United Kingdom, United Kingdom
View →
ST
Sonnie Thomas
Colleague at EnsonoBengaluru, Karnataka, India, India
View →
5 education records
Robert Laszczewski education
Prince 2 Registered Practitioner
Apmg - International
Hnc, Engineering Systems
West Lothian College
Itil Version 3 Foundation
Apm Group
Masters, Marketing
Bachelor, Economics
FAQ
Frequently asked questions about Robert Laszczewski
Quick answers generated from the profile data available on this page.
What company does Robert Laszczewski work for?
Robert Laszczewski works for Ensono.
What is Robert Laszczewski's role at Ensono?
Robert Laszczewski is listed as Senior Service Delivery Manager at Ensono at Ensono.
What is Robert Laszczewski's email address?
AeroLeads has found 1 work email signal at @ensono.com for Robert Laszczewski at Ensono.
Where is Robert Laszczewski based?
Robert Laszczewski is based in Gdansk Metropolitan Area, Poland, Poland while working with Ensono.
What companies has Robert Laszczewski worked for?
Robert Laszczewski has worked for Ensono, Getronics, Ingenico, Oracle, and Phase Forward.
Who are Robert Laszczewski's colleagues at Ensono?
Robert Laszczewski's colleagues at Ensono include Abbie Hudson, Naveen Kumar Salimeti, Jaffer Jamaludeen, Paula Smith, and Terry Masters.
How can I contact Robert Laszczewski?
You can use AeroLeads to view verified contact signals for Robert Laszczewski at Ensono, including work email, phone, and LinkedIn data when available.
What schools did Robert Laszczewski attend?
Robert Laszczewski holds Prince 2 Registered Practitioner from Apmg - International.
What skills is Robert Laszczewski known for?
Robert Laszczewski is listed with skills including Saas, Incident Management, Itil, Call Center, Process Improvement, Customer Relations, Customer Satisfaction, and Troubleshooting.
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