Robert M. Email & Phone Number

San Francisco Bay Area

• Lead retail clients per their business need: POP set-up; hiring; staff training; management training; California employment law compliance; secret shops; retail store assessments; create administrative and behavioral content; implement sustainable coaching models for teams; performance assessments; customized product training; qualifying customer service. Goal: increase profitability maximizing P&L results while providing the best guest shopping experience to maximize sales model.

San Francisco Bay Area

Volunteer - Provide feedback and share ideas with editors and product developers across the Harvard Business Review Group. Insights help shape the development content to enrich the understanding on ideas from HBR and the wider world of management and leadership.Full integration of information from HBR team shared with my direct team for cutting edge leadership to drive KPI results and drive the very best employee engagement experience.

Mountain View, California

Leader of management team working in establishing goals and future directional plans, and allocation/distribution expenses for a 18 million dollar a year budget with 95 staff. Profit and Loss responsibility with exemplary results year after year always toward a net profit. Payroll resources of 1.5 million per year managed within 500 dollars to stay close to the pin with weekly proactive response to business levels. Comp growth in 8 years from 13 to 18 million. Top employee survey results, retention and morale. Implement Retail Strategic Plan by creating a store vision that supports achievement of the plan objectives. Building and training the management team and ensuring development of the overall store team to maximize store efficiencies, team resources, develop top performers. Maintain and ensure that REI visual merchandising standards are implemented. Perform interviews, reviews, hire staff, and draft department budgets, while maintaining high REI standards of quality. Proactively promote community classes and lead in extracurricular activities while providing for an engaged, diversified and inclusive environment in fostering both community and staff relationships. Strive to make every service opportunity a positive and successful exchange. Maximize store efficiencies, visual presentation directives, labor resources and increase all store productivity. Leading and directing the activities of management and staff to increase sales, service, product, and membership sales.Lean process, Kaizen process improvement experienceFirst REI store location to pilot Google GSX and integrate in-house performance programming adding over 600k in incremental salesBay Area market share strategy leadership teamDistrict Lead for Market Sales collaborationEmployee engagement leaderREI Experience Strike TeamInterim Regional Product Insight ManagerREI Lobbyist Representative - OIA Sac 2019Highest district comp growth store

Saint Louis, Missouri

* Increased sales in 3.5 years from 8.5 million to 14 million* Created employee/sales culture for top tier results and employee satisfaction* Incrementally changed challenged environment by enhanced observation and increased coaching to promote company objectives

San Carlos, California

* Lead for expansion team to add 14k sales space to increase assortments and incremental sales from 16.5 to 18.4 million dollars in 3 years.* Head development and training of staff. Promoted several candidates to next level

Reno, Nevada

* Created outdoor university to train staff on all aspects of selling and product knowledge

Reno, Nevada

* opening store team. Created/developed all aspect of shop service and productivity* grew service and shop revenue to match 10% yearly comparative sales growth from year to year.

Saint Louis, Missouri

Serve on Campsite and Program Committees. Set direction and policy of SFC. Assure SFC has adequate finances and that funds are responsibly spent. Support and evaluate the performance of the Executive Director and SFC programming. Act with team to develop, monitor written long range strategic plan that outlines the future direction of the agency. Support and direct the needs that SFC serves in taking diverse socio-economic inner city children and provide for an outdoor camp experience in changing the lives of disadvantaged families. Promote an experience of getting kids out of the city and outdoors camping in a team building and stewardship environment that fosters cooperation and collaboration.