Robert Mahaffey Email & Phone Number

Greater Omaha Area

Greater Omaha Area

10/2011 - 4/2014 Dice Communication Omaha NEProject Manager/Lead Technician Managed two high-visibility projects with over 2000 man hours involved including supervision of up to ten technicians on the job. Completed application submittals, Request for Information (RFI), Change order price request (CPR), close out documents and deliverables through the submittal exchange website. Worked directly with architect and contractor point of contact.  The main scope of my job focuses on installing, maintaining and trouble-shooting data lines, analog and digital voice line systems, fiber optic and voice over IP (VOIP).  Wired and wireless communication for business’s retail stores and data centers. Installed and trouble-shooting security cameras, panels and card reader door access.  This also includes installing network data cables, setting up communication racks and server cabinets as well as any other necessary equipment for the systems. Experienced in working with blue prints, schematics and floor plans.

Omaha

Maintaining and trouble-shooting data lines, analog and digital voice line systems, and voice over IP (VOIP). Wired and wireless communication for business’s retail stores and data centers. Installed and trouble-shooting security cameras, panels and card reader door access. Installing network data cables, setting up communication racks and server cabinets as well as any other necessary equipment for the systems. Experienced in working with blue prints, schematics and floor plans.Certified in: IP Networking Technology, TP-101 by Panasonic, and Panasonic TDA-50 Phone systems.

Omaha Nebraska

02/2010 – 04/2011 Lines Of Communication Omaha NELead Technician  The main scope of my job focused on installing, maintaining and trouble-shooting data, telephone and telemetry monitoring systems for local hospitals and colleges. This included wired and wireless communication for businesses and data centers.01/2010 - 02/2010 Construction Labor Contractors Omaha NEField Technician Working with Omaha Business Telephone Installing Cat 5 for local security data centers and telephone networks.

Omaha Nebraska

Maintaining and troubleshooting telemetry monitoring systems for hospitals. Wired and wireless communication for business’s retail stores and data centers. Some security cameras panels and card reader door access. As a lead technician my position required being responsible for the client contact on the site as well as managing any other technicians and sub contractors assigned to the job. Onsite material inventory management and parts procurement as required. This also included installing data cables and any other necessary equipment for the systems, working with blue prints, schematics and floor plans.Cross country travel was required for the majority of my job. I was responsible for any necessary daily tracking paperwork related to the job and for expenses incurred during travel and materials of the project. Training new employees, other team members in job requirements and procedures Working with basic hand tools, data wire/equipment testing and certification. Record keeping of certification test and procedures. Also, educating the customer on care use of anything job related.BICSI Installer 2 Certified 11/2008

Greater Omaha Area

The main scope of my job focused on customer service through installation of telephone and cable services, as well as trouble shooting and repairing these types of systems. Included in this is the explanation of services available as well as how the equipment works together with their electronics.I have performed these duties in single residential, apartment complexes, and a multilink. I was responsible for all types of customer interaction, mainly on a face to face basis. I would assist other team members in training and troubleshooting based on my higher level of experience.Working with basic hand tools, data wire/equipment testing and certification. Record keeping of certification test and procedures. Educating the customer on care use of anything job related.Use of wireless communication to receive/complete orders, enter view and update the customer’s services and customer account. Confirm all information is correct and in the best interest of the customer. Using opportunities to expand or up sell the customers services.

Education record

Criminal Justice / Information Tech