Robert Monroe Email & Phone Number

Kansas City, MO, US

United States

Richmond, Virginia

Glen Allen VA

 Responsible for motivating and managing a team of 17 associates Oversees 1.5mm in fraud claims on a monthly basis Conducts training and mentoring for new leaders, and those seeking to move into management Draft and deliver evaluations and conduct bi-monthly performance reviews with direct reports Acted as liaison between quality assurance group and.

Chester, VA

 Managed continuous process improvement program Developed performance measures and trained department of 30 on expectations Responsible for managing a team of 9 performance advisors, and 1 supervisor Oversaw the completion of 3,000+ monthly call monitors  Provided coaching, development, and feedback to associates in monthly meetings Worked with peers.

Glen Allen, VA

 Responsible for managing a team of 20 fraud investigators Provide coaching, development, and actionable feedback to meet/ exceed performance metrics Developed associate accountability document Create contests and challenges to drive productivity while boosting morale  Identify gaps in processes and devise strategies to create process improvements.

Human Resource Management, Business Administration And Management, General

Completed degree - Magna Cum Laude

Associate'S Degree, Business Administration And Management, General