Robert Monroe Email & Phone Number

Kansas City, Mo, Us

United States

Richmond, Virginia

Glen Allen Va

 Responsible for motivating and managing a team of 17 associates Oversees 1.5mm in fraud claims on a monthly basis Conducts training and mentoring for new leaders, and those seeking to move into management Draft and deliver evaluations and conduct bi-monthly performance reviews with direct reports Acted as liaison between quality assurance group and department leadership Performed 100+ quality assurance monitors on a monthly basis  Perform interviews to identify ideal candidates for entry level and supervisory positions Helped to organize and present in department town halls to audiences of 100 associates

Chester, Va

 Managed continuous process improvement program Developed performance measures and trained department of 30 on expectations Responsible for managing a team of 9 performance advisors, and 1 supervisor Oversaw the completion of 3,000+ monthly call monitors  Provided coaching, development, and feedback to associates in monthly meetings Worked with peers to ensure business continuity and to align managerial practices Facilitated weekly call calibration sessions in support of 17 unique business units  Managed relationships with suppliers to ensure business objectives were met

Glen Allen, Va

 Responsible for managing a team of 20 fraud investigators Provide coaching, development, and actionable feedback to meet/ exceed performance metrics Developed associate accountability document Create contests and challenges to drive productivity while boosting morale  Identify gaps in processes and devise strategies to create process improvements Performed QA and compile results Prioritized workload to ensure that business objectives are being met Serve as mentor to those seeking to move into management Perform interviews to identify ideal candidates for entry level and supervisory positions

Human Resource Management, Business Administration And Management, General

Completed degree - Magna Cum Laude

Associate'S Degree, Business Administration And Management, General