Robert Morgan Email & Phone Number

London, England, United Kingdom

Harrods

London, United Kingdom

My role as a KCM plays a very important part in the store organisation. Responsibilities of the role include developing business plans with the Store Manager, coordination the activities, and coaching the staff. I coordinate the Client Books’ activities ,and ensure the quality and data completeness of our CRM system. I also lead the example of high end customer service, maintaining relationship with VIP clients, and coordination store events.KEY ACHIEVEMENTS:UK Task Force representative… Show more My role as a KCM plays a very important part in the store organisation. Responsibilities of the role include developing business plans with the Store Manager, coordination the activities, and coaching the staff. I coordinate the Client Books’ activities ,and ensure the quality and data completeness of our CRM system. I also lead the example of high end customer service, maintaining relationship with VIP clients, and coordination store events.KEY ACHIEVEMENTS:UK Task Force representative for 2 month in the flagship store in MilanClient Book Revolution and new Sales Follow-up System, later on implemented in other stores across Europe30% Retention Rate achieved with increased ATV and UPTTop 2 European ranking in leather goods sales Show less

London, United Kingdom

This temporary position in a pop up store in Stratford, helped me with the transition from high street retail to luxury. I have gained experience and excessive training in leather goods sales and production, as well as an exciting opportunity to be a part of the store opening.

London, United Kingdom

This exciting opportunity to run a store in the centre of Soho, included a multitude of responsibilities from operational side of the business, through administration, and finishing with complete visual merchandising, and window dressing of the company’s four stores. I worked very closely with the buyers, ensuring the stock levels and the quality of the stock purchased would make our store the clients’ first choice. I also managed and trained staff, working on their succession plan and dealt… Show more This exciting opportunity to run a store in the centre of Soho, included a multitude of responsibilities from operational side of the business, through administration, and finishing with complete visual merchandising, and window dressing of the company’s four stores. I worked very closely with the buyers, ensuring the stock levels and the quality of the stock purchased would make our store the clients’ first choice. I also managed and trained staff, working on their succession plan and dealt with disciplinaries. KEY ACHIEVEMENTS:15% sales increase in the first year during the global financial crisis and continuous increase in years after Major improvement in visual merchandising and commercial stock buying, leading to increased salesClose relationship with local business and LGBT charities, increasing the visibility of the brand Show less

Bachelor Of Arts (B.A.), Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts (B.A.), Teaching English As A Second Or Foreign Language/Esl Language Instructor