Robert Murray Email & Phone Number

Enhanced ANIC Scoring Engine: Successfully developed and implemented improvements for the Scoring Engine Business Rules Lambda, optimizing performance and reliability using AWS Lambda and AWS CloudFormation.Proof of Concept (POC) Development:Designed and executed a POC for a Scoring Engine Dashboard, integrating data validation and special character checks to enhance document upload processes.Created and demonstrated a POC featuring AWS CodePipeline, showcasing its capabilities in CI/CD and automation.Portal Notification System: Led the end-to-end development and deployment of a scalable Portal Notification Project utilizing AWS SQS, AWS Lambda, and AWS Secrets Manager for secure communication and notification management.Lambda Layers Upgrade: Assisted in upgrading Lambda Layers from Python 3.7 to Python 3.11, ensuring compatibility with the latest features and improvements for serverless applications.Certification: Achieved AWS Certified Developer – Associate (Nov. 2023), demonstrating proficiency in AWS services, serverless architecture, and cloud development best practices.

Vero Beach

Technical Support and Troubleshooting: Provided advanced hardware and software repair services, diagnosing and resolving complex issues for a diverse customer base, enhancing operational efficiency and client satisfaction.System Optimization: Conducted performance tuning and optimization for personal computers, ensuring peak system performance and reliability. Implemented system upgrades and hardware replacements to extend the lifespan of client equipment.Security and Data Protection: Implemented best practices in data backup and data recovery, ensuring client data integrity and protection against data loss. Enhanced security protocols to safeguard against malware and cyber threats.Customer Service Excellence: Delivered exceptional customer service, including technical support, consultation, and user training. Developed custom solutions tailored to individual client needs, leading to a significant increase in customer satisfaction and retention.Technical Documentation and Reporting: Created comprehensive technical documentation for repair processes and solutions. Maintained accurate service records and provided detailed reports on repair activities and system status.Tool Proficiency: Utilized a range of diagnostic tools and software utilities to efficiently identify and resolve technical issues. Applied knowledge of operating systems including Windows and macOS.Project Management: Managed multiple repair projects simultaneously, adhering to strict timelines and ensuring timely resolution of issues. Coordinated with other IT professionals to address complex technical challenges.

IT Desktop and Network Support: Oversaw the maintenance and optimization of computer systems and network infrastructure, ensuring consistent uptime and performance. Delivered comprehensive technical support for hardware, software, and network issues.Team Leadership and Management: Supervised and mentored a team of 3-10 IT professionals, managing daily operations, prioritizing tasks, and ensuring projects were completed on schedule and within budget constraints. Fostered a collaborative environment to enhance team productivity.Project Recovery and Cost Management:Successfully salvaged a critical $20K project by swiftly resolving a major router malfunction, demonstrating expertise in network troubleshooting and crisis management.Implemented cost-saving strategies for flooring and irrigation systems, optimizing resource utilization and reducing expenses through effective project management.Compliance and Inspections: Coordinated and scheduled inspections to ensure adherence to state and federal guidelines for plumbing, electrical, and HVAC systems, maintaining high standards of compliance and operational excellence.Routine System Maintenance: Conducted regular maintenance of computer systems, including hardware upgrades, software updates, and performance tuning, contributing to overall system reliability and efficiency.Technical Documentation and Reporting: Developed and maintained detailed technical documentation and reports on system performance, project status, and team activities, providing clear communication and accountability.

Bachelor Of Applied Science - Basc, Information System Technology: Program/Software Development Spec

Advance Object Oriented programming curriculum in languages like Java, C++, and C#.

Associate Of Science - As, Computer Science And Programming

Associate's Degree that introduces and applies intial concepts while also challenging me with more advanced concepts. Experience with C++.

Associate Of Arts - Aa, General Studies

Technical Certification, Fire Science/Fire-Fighting, A

Fire Fighting I and II