Robert Olsen Email & Phone Number

Grapevine, Tx, United States

Continuously improve CRM for a dealer group, establishing a scalable format utilized in five additional dealership acquisitions over the past four yearsManage a simplified process flow with timeline-oriented task creation, in partnership with a vendor Artificial Intelligence (AI) assistant, effectively minimizing individual client loss in the sales pipeline and ensuring customer successCollaborate with a cross-functional team in a digital retail transformation to create a seamless customer experience online, leading to in-store completionProvide lead closing ratio reporting directly with the Chief Operating Officer and VP of Marketing regarding various marketing spending expansions aligned to emerging marketsOnboard and train salespeople and business development department personnel, resulting in a consistent 10% increase in appointment creationLead on site and remote sales team members with coaching to improve lead closing ratio through tailored process creation. Top sales team personnel consistently exceed industry averages by more than 20% lead closing.Reduce initial response time average for converted leads by 6 real-time hours during tenure compared to prior years, with increased lead volume in time periodData and metrics reporting to Executive, C-level, General Managers, and Directors regarding lead closing ratios per vendor channel, as well as individual sales team member performanceContinually train and support sales staff across INFINITI, Volvo and Acura brands through an efficient training protocol, providing clear expectations and working directly alongside them with accountability standardsGuide brand managers and directors within each store in their coaching efforts with performance metric reviews

Grapevine, Texas

Managed an efficient inventory purchasing process within CRM, effectively handling an average of 600 leads per month direct from the public, optimizing a new procurement channelStrategized a streamlined proposal workflow utilizing trusted 3rd party data and internal cost metrics for repair services, providing clarity in offer presentations that resulted in additional purchasesCollaborated with the accounting department and controller to expedite payables with a transparent timeline for sellers to receive funds.

Grapevine, Texas

Recognized recipient of the INFINITI Award of Excellence for four consecutive years, commended for superior NPS/CSI survey index scoring and volume salesApplied transparent negotiation strategies as a cornerstone in building a robust sales pipeline of referrals, driving loyalty through future buying cycles and ensuring high retention sales

Grapevine, Texas

Structured a newly created technology specialist position within the sales process, resulting in a significant 5% increase in NPS/CSI surveys and elevating the dealership to a top-tier level nationallyLeveraged in-depth product knowledge in aftersales client interactions to drive customer success, enhance service retention, and build enduring brand loyalty

Fort Worth, Tx

Oversaw daily operations and collaborated with vendors to develop service protocols for treatmentsSurpassed sales forecasts each month as a supervisor, achieving a remarkable 100% improvement in sales compared to the prior year in December and January 2011-2012Managed inventory, procurement, service provider scheduling, payroll, and maintenance requests, ensuring seamless operational efficiencyCoordinated with finance and the executive committee to maintain budgets through profit and loss analysisSkillfully negotiated group event pricing and collateral marketing, contributing to a comprehensive sales strategy

Fort Worth, Tx