It Support Specialist
CurrentAs an IT Support Technician in at Richmond Professional Lab, I provide technical support for a variety of equipment, including high-resolution printers, film scanners, and photo editing workstations. I diagnose and repair hardware and software issues related to computers, printers, and imaging devices to minimize downtime. I configure and maintain photo editing and digital imaging software, ensuring all updates, licensing, and compatibility are handled efficiently. Additionally, I assist with color management and file format conversions to ensure consistent output across various production devices. I manage network setup and troubleshooting to maintain stable and secure connectivity for all lab equipment, while also training personnel in the proper use of specialized hardware and software to improve workflow. Routine maintenance is performed on lab technology to prevent breakdowns and extend equipment lifespan, and I work with backup and storage solutions to protect critical digital assets. I also collaborate with vendors to address equipment repairs and upgrades, ensuring timely issue resolution. It's good fun.
