Robert Piazza Email & Phone Number

Deployed mission-critical systems and services, providing after-hours support for critical operations• Built, deployed and managed Windows Server virtual machines, including 2008 R2, 2012 R2 and 2016 with a full range of infrastructure services including AD DS, ADFS, DNS, DFS, DHCP, IIS , KMS, MBAM, and Failover clustering

• Provided Tier 2 / 3 IT support for 250+ end-user environment consisting of both onsite and remote staff including but not limited to installation and configuration of servers, switches, routers, wireless access points, desktop and laptop computers, printers and other miscellaneous peripherals

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company proceduresInteract with departmental and/or other staff on matters affecting data and makes recommendations to improve current processes, systems and methods to promote reliability, quality and efficiency of outputAdapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Supports and participates in the company’s total quality and customer service expectations.

• Worked remotely on self-lead IT projects during the pandemic • Evaluated the current firewall rules to provided suggestions on simplifying and consolidating rules• Investigated network traffic with insightIDR and Cisco Meraki to uncover software port needs