Robert Ramsdell Email & Phone Number

Cambridge, Ma

Quality Control Supervisor at Harvard University November 2014-Present• Used excellent interpersonal skills to interact with Students, Visitors, Contractors, Vendors, and University Personnel• Operate Campus wide command center, consisting of 10,000,000 square feet• Functioned as a supervisor for all company personnel assigned at client site• Trained Security Officers and other company personnel• Assisted in the submission of payroll and personnel information to the company• Ensured adequate coverage of all posts and positions for all shifts• Conducted post inspections and met with Security Officer to outline tasks and responsibilities• Meet with client representatives as needed to ensure all security requirements/needs are being met• Planned and assigned Security Officers daily duties• Addressed complaints and resolved problems that arose• Reviewed reports submitted by Security Officers and disseminated reports to proper client or level of management• Produced daily activity reports• Responded to and completed reports for all incidents that occurred on-campus

601 Congress St. Boston, Ma

ANDREWS INTERNATIONAL Security Services Boston, MA Security Manager October 2009 - July 2014· Coordinate all aspects of security and staffing at John Hancock Corporate Headquarters· Recruit, hire, supervise and evaluate 50-60 employees · Provide on-call leadership to staff on a 24 hour basis, in addition to emergency response duties· On site trainer for security operations for all Supervisors, Officers, Rover and ID office posts· Data Entry for billing and payroll for entire account · Prepare scheduling for eleven (11) properties for JH account. · Coordinate on-site “Finish Line” support service at Boston Marathon· After hours alarm response

Boston

SECURITAS Boston, MA Lead Supervisor June 2006- October 2009· Oversaw day shift security operations for Manulife Financial/John Hancock, ensured that all officers complied with company policy and procedures · Awarded Supervisor of the Month, January 2007· Officer of the Quarter, 3rd Quarter 2007